Thank you.
ileana h
Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Mesa, CA 91942
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I have used UHaul frequently for the last 25 years, and this was BY FAR the worst experience I have had at location. In fact, it was the only bad experience I've had with UHaul. When I arrived, I had movers waiting for me at my house. The manager at the pickup location recommended this location for drop off. Great. Had family meeting me at the location. They arrived 25 minutes before I did, and they let the representative know that I would be arriving in 25 minutes and would need to unload my vehicle from the auto transport. representative said okay. When I arrived, I let them know that I was there. "Okay." I waiting outside for 10 minutes before coming back inside to see what the hold up was. The guy was just standing there. Short story is that he said it was not his job to help me with getting the vehicle off the transport. He didn't know how, and that was my job to figure it out. So I'm here googling how to undo these straps, these chains, ect. He refused to help me back up the truck, would not guide me into the spot. It was dark out, and this was in the front lot of a busy gas station. When I finally got the transport into the spot (after 10+ attempts), he just went back inside. No receipt, no thank you, no instructions on next steps. I had to come inside and hunt down the info that he would email confirmation. Absolutely terrible customer service, and all the time that this took cost me nearly at hour of time (with movers then waiting at my house). This is totally unacceptable. I am unsure what proportion of this is on the location vs. how much of this is on UHaul for allowing policies like this to exist. But without something to make this right, I will not be using UHaul again.
Steven MKeep doing what your doing
Henry CI don't like being asked 2 times online and the 1 time in person if I would like to buy insurance. Asking once is enough.
Brian MTruck cabin dirty
Maxcelle M