Maybe more clear marking or something for customers dropping off. Hella needles on the ground near the trucks lolClayton H.
Moving Truck Rental in Lacey, WA at Nisqually Markets Tobacco Outlet
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lacey, WA 98516
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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A little unfair rating but the construction outside made it BRUTAL to get in and out with a 26' truck.James S.
Don't change drop off location last minute. I was never made aware this could happen and then I'm suppose to watch for texts from you last minute to know where to drop off? Then staff at the original location is rude and unhelpful. Just saying â€œ we can't take the truckâ€. Not offering me a solution. Will not rent from uhaul again because of this.Jason R.
Vehicle had slight steering issues (loose), and the tow/haul mode came on automatically when starting vehicle (I was carrying a light load: styrofoam).Logun M.
We were moving in west Thurston county and had to pickup with 25 minute drive which used up all our mileage. Why could we not get a closer pickup site.robert M.
The vehicle broke down and they couldn't find a tech to work on the vehicle. I had hired movers to help me and this cost me $100 per hour while I waited. I ultimately drove the vehicle although I was hesitant to do so. Horrible experience. Also, they didn't have the blankets nor dolly that I reserved ahead of time.Justin N.
The equipment i wanted wasnt on site...I wasnt told which truck was mine so I had to go out and search for the number.William S.
The folks who run this place could not be nicer. However, the truck we rented was not in great shape. I had a very scary ride down Highway 18 during my move. The headlights barely work and there were moments on the road, especially where there are no street lights, where I had almost zero visibility. The breaks are very squeaky on the truck and required a lot of pressure to stop. Additionally, the windshield wipers are very worn down. Since it was raining, this made it very hard to see. While the customer service is excellent, I would recommend maintaining the vehicle a little better. I am a single mom and had both my children in the car and there were some very stressful moments between the dull headlights and the fact that the wipers hardly touched the rain. It was down right dangerous to be driving this vehicle at night, with heavy rain and wet road conditions.ASHLEY S.
All went smoothlyRosalie F.
I have been charge for extra equipment I didn't rent and then another day and extra miles 2 days after I returned the truck. I've called the customer service line to try and resolve the issue and I'm still getting emails of invoices.Maegan C.
I did not receive the moving blankets but I was charged for them anyway.Lauren P.
I wouldn't necessarily say the employees were bad because they weren't. But some of your policies need to change and not be so nit picky on certain things and over charge people on them.Sarah S.
Nice, courteous, and quick service.George C.
I ended up with an extra bill after they screwed up my agreed mileage. I won't pay for itDaniel B.
The ladies at this location was very kind and helpful.Renee T.
Just dropped off my key. They didn't ask which truck it was, check it out for damage, or actually â€œcheck it inâ€ until I called the next day to the customer service department who checked it in for me. This is a crappy way to conduct business. Very poor service.Joan M.
I reserved a 26' truck then received a phone call from someone named Helen at the Kent, WA regional location who informed me (the night before our scheduled family move that a 26' truck was not available. She was very unprofessional and not willing to offer any solutions. Helen informed me that they give priority to local customers that are bringing the trucks back to the same location before they schedule one way truck rentals. We had to scramble and started making calls to Uhaul only to get routed back to the same offer (where Helen is located). That person was helpful but we still had to travel half way to our destination then drive all the way back again before we could start moving. It's a very poor policy for U haul to take a reservation and a credit card payment then let the customer know the night before a major event like a family move that there in no truck available. Figure out a better way to do business. I'm very unhappy with your service and Helen should be fired. Steve Petterson 509-664-8150Steven P.
Stop changing your customers pick up and drop off locations.Susan O.
When I arrived I signed in and waited for 25 minutes to be approved and be given directions to get key-I kept texting asking for assistance and was never replied to. I finally called the 800 number and they couldn't help me or give me directions and continued to be placed on hold. After almost an hour, I called a local Uhaul from a friends phone and she quickly told me to go into the store that was on the same property and they will give me a key. Once I was given that information, everything was very quick. That process did not need to take an hour. If only the texts I was sending were replied to, or if the 800 could have told me that info, this would have been a good system. This put my move an hour behind with several people at my house waiting on me. This was the WORST experience I've had customer service wise. A manager finally came on the phone after I demanded to talk to one, she was very casual like it wasn't a big deal and said someone would be calling me to discuss this matter and I am still waiting for this to happen. I feel I should be compensated for my time and inconvenience. This isn't anything I've ever asked a company to do, but I feel it is an appropriate request at this time.Carmen S.
Incompetent person when renting. Rates now are ridiculous. Asked for at least a 20 foot box length. It was shorter by at least 2 feet. I had truck for less than 4 hours and between exorbitant mileage add on rate plus the gas used the $38.99 per day rate my cost was close to $140. Never again.Allen C.
Improve signage. Make it look more like a Uhaul location.Steve C.
Poor instructions on how to get the keys. Requested supplies missingAndrew W.
Corporate HQ changed my pick-up location to a tobacco store on Marvin Rd. Olympia, WA. They had almost no boxes nor blankets. This was the second time in one month that my pick-up location Was changed to a less desirable location. U-Haul is forcing their customers to do extra run around, at the last minute, during hectic move times, to obtain the necessary supplies and equipment. Stop doing that!Freckleton R.
Everything was handled quickly and staff was very helpful. The pictures I received of the truck were not updated and there were various scratches, dents and cracks in the windshield that I had to take photos of and document which was time consuming.John H.
I ordered the truck and an appliance dolly weeks ago however the appliance dolly was not available at the time of pickup. I had to call around for another u-haul location to find an appliance dolly. This was a significant impact to the move plans. Very unhappy and dissatisfied.Kathryn M.