Don't change prices once given. Don't tell the customer a day that the facility is closed. I was told I could pickup on a day facility was closed. The guy was frustrated and upset to come in on an off day. It was not a good experience. Would never go there again. Ray got upset and told me he would leave, that he was doing me a favor because I refused to pay twice as much as I was quoted.JANET D.
Moving Truck Rental in Lackawaxen, PA at 590 Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lackawaxen, PA 18435
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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They don't wear masks. Truck wasn't sanitizedPeter M.
The representative at the pickup location was friendly and very helpful.Richard M.
The location was never notified of my reservation . I had to wait for 40 minutes for the location to open , plus it was in a part of PA where there was No phone service so I couldn't even call anyone .Edward W.
To far from where I needed to pick up truck. Otherwise everything else was greatashleigh G.
Location charged us a after hours fee and cleaning fee of $42.40 for a truck that was returned at 3pm. Staff was rude on the phone when I asked them to explain the fees. Will never rent from this establishment again. Sad!Mitchell D.
excellent customer service !Steven P.
The size truck I reserved was not there, had to rent a bigger truck then needed.Mark S.
I made reservations for 4 trucks on the same day. The reservations were made 2-3 months in advance. Then to days before pickup, I get notified that I was assigned 4 DIFFERENT PICKUP LOCATIONS. I literally spent 4 his rounding up the trucks. Uhaul had plenty of time to arrange my trucking needs. This was unacceptable and inexcusable. I am furious. The locations were very helpful though.ISAAC P.
In my lifetime I have rented numerous vehicles from uhaul in all different types of locations. 590 service was by far the best.....they were very helpful....exceptionally nice and very easy to work with I would highly recommend them to anyone!JOHN K.
the cost was too expensive was told one price and then it was $180 dollars more than price anticipated. Very deceiving on the pricing.ROBERT S.
It appears that I was charged for 4 gallons of gas even though the truck came back with more gas than when I received it. Could this be taken care of.CARY R.
Send a rep from Uhaul to visit this horror show. Its ran out of a filthy garage with no customer service or professionalism. Owner was over an hour late for my pick up. I was just walking around outside this dump waiting. There is no CELL service in the area so YOU JUST WAIT! The equipment is located across the street in a muddy opening next to a junk car storage lot. The trucks, vans and trailers are in literal mud. Customers are expected to dredge into the mud to get to the equipment. Horrible experience . UHAUL GO SEE THIS PLACE IN PERSON!David N.
Very friendly customer service. I will definately use this place to rent in future if needed. Professional, curteous staff.MARY B.
Ray, the establishment owner was extremely helpful in helping me decide which equipment I needed and the best way to carry out the rental. He also went clear out of his way to make sure that I got the equipment I needed. He was a pleasure to deal with, and I highly recommend renting from him!Theresa S.
590 service station went above and beyond yo get me a truck. My experience with uhaul before contacting 590 setvice station was a disaster. The customer service rep was rude and not helpful. Did not attempt once to make my experience better. Will never use the website or the corporate office again. Will go local. Again the specific location (590 service station lackawaxen,pa) was fantastic, but the corporate part was awful, may think twice before using them again.Corey P.
make sure paper work is correctJOE R.
The location was amazing..uhaul Was terrible...they changed my truck location withought telling me...yeah real cool..I had to be their boss and do their work for them..they made it so much more stressful to move than necessary...never again..they got my money once,and never again..and the manager Roxanne was ignorant and non helpful or empathetic by realizing they messed up my reservation,she wouldn't budge or do anything in her power (she said she was a supervisor,but didn't accommodate me for their mistake) this is my first and last uhaul experience...Matt G.
Worst customer service experience I've had in years. It took 3 trips to secure the truck, it had 1/8 tank of gas , and 45 minutes on rental day to actually get the truck. The 2 previous visits to your facility was my attempt to avoid a lengthy pickupMICHEAL F.
I requested that I use another location. This location was 45 minutes in the wrong direction for me. Over all U-Haul made a tight timeline and stressful move day more stressful.Rebecca H.
Since the rental was done on the computer there wasn't anything for the receiving end to do except collect the key and ask if there were any problems. The man I talked to was very nice and welcomed me to the neighborhood.jon T.