I am writing to request a correction to my recent rental invoice. When I reserved the truck, I did not select the 'Safe Move' coverage, nor did I request it at pickup, yet I was charged an extra $15. Additionally, the environmental fee was listed as $1, but $2 was deducted from my account. I request that these unauthorized charges be removed, the difference refunded, and my invoice updated accordingly. I have rented from your company over 5 times, and this is the first time I have been overcharged like this. I am very dissatisfied with this experience.
Zafer A
Plush Auto Detail And Tint
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laguna Hills, CA 92653
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How U-Haul Reviews WorkI am being charged over $60 for a rental vehicle that I never even got the keys to in order to be able to use it. I couldn’t get into word lock mechanism attached to the back of the vehicle to be able to open the cargo area where the keys to the truck were located and I called U-Haul customer service told them about the problem. They told me that they canceled the reservation and my money would be refunded with your company yet I’m now receiving a receipt claiming that I drove 10 miles in a truck I never even had the keys to. I am livid with your company. You need to refund my money immediately and it is disgusting that you have lied on your receipt claiming I drove 10 miles when I never even had the truck. I expect a response within the next 48 hours and my money to be refunded immediately along with an apology for fabricating information which is inaccurate and false.
Yasmeen SThe lock was not working. An area supervisor (Paul) was sent out to assist us. He ended up having to drill the lock off. I took a video of the exterior and interior of the truck before I dropped off the keys to show what the state of the truck was in case anything was removed after the truck was out of my possession.
Clara FPosted 7:30am as opening hours, but the door hours said it didn’t open until 9am. I called the owner at 9:02am and he said he was “a few minutes away,” but he didn’t show up until 9:45am. He gave no apology for wasting our time. He also said he was the owner of the business, which was surprising given his blatant disrespect to customers. I would sincerely recommend U-Haul stop partnering with this location.
Taylor MWe did the app drop off
TAMIRIS D