Trailer worked as it should. Was great for storage while we were trading RV
mark s
Wilsons Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Havasu City, AZ 86404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
A great experience, owners were helpful and experienced with customers needs
bill fNot at all, they were great
JOHN PI am writing as a very dissatisfied customer regarding what was, without question, the worst and most inconvenient U-Haul reservation experience we have ever encountered. We reserved a 15’ truck two days in advance for a move from Lake Havasu. We drove 8 hours and paid for a hotel specifically to coordinate with this reservation. Then, just one hour before scheduled pickup, we were informed that the 15’ truck would not be arriving and that only a 10’ or 26’ truck was available. We responded immediately and said we would need to see both options to determine what would work. Within 40 minutes of that call, we were told the 26’ truck had already been taken, leaving us with no choice but the 10’ truck — which was insufficient for our needs. Unfortunately, the issues did not stop there. We were instructed to drive to the location of the 10' truck and follow the QR code and instructions to self dispatch. After following the self-dispatch instructions on the app, we were still required to call in and go through an additional verification process, taking 30 min. We were then given five separate lock box codes for six different boxes in order to locate the key. Three of the boxes were empty. One code did not work. After what felt like a wild goose chase, the final box finally contained the key and we were able to leave with our rental. Additionally, we were told that a return location would be provided to us. When we arrived at our destination and were ready to return the truck (after less than a 24 hour rental), we discovered no return location had been assigned. We again had to reach out and request this information ourselves. As a direct result of this situation: We now must take additional time off work. We will incur further expenses for another rental and hotel. We must make yet another trip back to Lake Havasu to retrieve the remainder of our belongings. While we understand that U-Haul states it cannot “guarantee” availability, providing notice only one hour prior — after customers have already traveled long distances and incurred expenses — without offering a comparable or better solution, and with limited functional customer support, is completely unacceptable. We plan to return to Lake Havasu on Thursday, the 26th. We are hopeful that U-Haul can make this right by accommodating us with an appropriate truck for that date at either a discounted or comped rate. If no trucks are available in Lake Havasu, we are willing to pick up a truck from the Norco, Corona, or Eastvale area and drive it to and from Lake Havasu, provided we are not charged for mileage or additional fees related to the trip. Please let us know as soon as possible how U-Haul intends to resolve this situation. We would strongly prefer to remain customers, but this experience has made that difficult. We look forward to your prompt response. Trainingwithlaryssa@gmail.com
Sherard FPave yard and fence
JOHN B