It was self drop so no rep was there to help but that was fine.
CYNTHIA C
ASAP Mail & Copy
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89110
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe truck was dirty, especially the front. Probably just a light hose to rinse it off. The interior was okay, still dirty and dusty.
Matthew FI would not recomend this drop off site to anyone ever. The customer service is very bad and the person I delt with was very condisending to me. I will never use Uhaul agin in my life time due to the disrespect.
Daniel BNone of the packing supplies I ordered were available at this location. They were able to call to a location across the street to have the supplies available for me to pick up there.
Christopher MThe women that helped me were generally nice, however I have one complaint. I reserved a truck for 24hrs, this store did not allow the lock to stay with the truck so I could lock my things overnight. I’ve rented from u haul several times and had always been used to there being a lock available for the truck along with the key to the lock. This location told me the lock was only included if I had booked using the app, the lock they took off the truck is theirs and if I wanted to use a lock over night I had to buy one. The whole scenario was very contradicting. I couldn’t understand why the lock would be included at the same price had I reserved the truck via the app vs in person. As I said this is not the normal process of uhaul however this was a mom n pop shop that had 1000 other things to offer, mail boxes, bill pay, gas, copy n printing, and many more. It seems the uhaul service is not this stores priority, when they have a rule to not give a lock unless I booked online. No one told me either I had to drive back to the location in the truck to get the lock only to be met with an unreasonable answer. That increased the miles and gas that I used. I understand ppl can steal locks however other uhauls have the lock chained in to the handle to prevent theft. At best they could have let me know while I made my booking for a 24hr time period, that it did not include a lock. Instead of letting it be a surprise to me. Causing me to waist time and gas,
TOMASA T