I would not recomend this drop off site to anyone ever. The customer service is very bad and the person I delt with was very condisending to me. I will never use Uhaul agin in my life time due to the disrespect.
Daniel B
ASAP Mail & Copy
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89110
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Customer Reviews
- 3.5 Average Customer Rating
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None of the packing supplies I ordered were available at this location. They were able to call to a location across the street to have the supplies available for me to pick up there.
Christopher MThe women that helped me were generally nice, however I have one complaint. I reserved a truck for 24hrs, this store did not allow the lock to stay with the truck so I could lock my things overnight. I’ve rented from u haul several times and had always been used to there being a lock available for the truck along with the key to the lock. This location told me the lock was only included if I had booked using the app, the lock they took off the truck is theirs and if I wanted to use a lock over night I had to buy one. The whole scenario was very contradicting. I couldn’t understand why the lock would be included at the same price had I reserved the truck via the app vs in person. As I said this is not the normal process of uhaul however this was a mom n pop shop that had 1000 other things to offer, mail boxes, bill pay, gas, copy n printing, and many more. It seems the uhaul service is not this stores priority, when they have a rule to not give a lock unless I booked online. No one told me either I had to drive back to the location in the truck to get the lock only to be met with an unreasonable answer. That increased the miles and gas that I used. I understand ppl can steal locks however other uhauls have the lock chained in to the handle to prevent theft. At best they could have let me know while I made my booking for a 24hr time period, that it did not include a lock. Instead of letting it be a surprise to me. Causing me to waist time and gas,
TOMASA TGas was so low I had to immediately go fill it. The location was in a parking lot filled with uhauls and other cars that I had to circle until I found a spot to park and even then had to park a bit away.
Ashlei LDrop off was... wierd. I was told they wouldn't be able to accomidate the return for at least half an hour as there was only one person working there, and I should just leave the keys and go. No receipt, no close-out process, nothing. I'm not even sure they processed the return of the vehicle as I haven't even gotten an e-mail or a text message.
HARRY G