Customer service was wonderful, I got help returning the vehicle, I didn’t know I had to do everything on my phone until I left. I did returned for him to show me. He was very helpful. What a blessing.
ADINA C
EBC Pro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrenceville, GA 30043
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Customer Reviews
- 3.0 Average Customer Rating
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First, this location didn't open until 10 am, too late for customer service. Cost me the $20 convenience fee and I could not turn in a whole bag of unused, unopened blankets to get a refund on them. I could not make sure the furniture dolly was returned. All the trucks were parked in the back of the building (as I imagine there was no place to park them in front due to an AVIS rental car office and a box store), and it made it difficult to determine if I was in the right place. Trucks were orderly in the back. My biggest frustration was the mid-morning opening which is why I gave such a low review.
KEVIN JI’m not sure why I was charged a double rental. This is my third time renting for my marching band and I was never charged double before
Andrew M$15 was added to my bill for insurance although I declined.
WILBERT Lwell, you quoted me the wrong rate on the miledge and you gave me insurance when we never discussed it. You guys corrected it but as of tonight, I have not received the $23 dollar refund yet. Everything else was good but you haven't sent the refund yet to me when you said it would happen. I am still waiting
JEFFERY S