The truck we rented had trash from the previous renter. Items included, hairbrush full of hair, vap cartridge and what appears dried tobacco all over the dashboard. If you’re running a business, act like you give a shit. Don’t just stand there looking pissed off. I also could not understand a word he was saying.
RICHARD M
Hans Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lewisville, TX 75056
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Customer Reviews
- 4.0 Average Customer Rating
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This was a terrible experience. Our location was changed at first. Second told another incorrect area. After arriving, there was one person working. We had to wait around an hour. Our order was messed up. We were told the dolly we needed they didn't have. We were charged for stuff we found out we didn't even have. Others were taken before us. The location was cluttered and one of the worst locations I have ever been to when dealing with U-Haul. I asked for a manager and am waiting a return call.
THERESA EThe service was terrible. I parked the uhaul truck to refuel it back to full but the worker told me not to worry about it and just to leave it there at the pump. Then I was charged twice the price of gas when I would've paid half that if I had just not listened to the worker.
JOSHUA CNothing
Clarence BAlthough the truck was very old and dirty, it was very convenient to pick up and drop off. Having it at a gas station was super convenient as well. Staff was very nice and accommodating with a quick pickup and drop off.
BLANCA C