When I picked the truck up, it was not via the app. I went inside. I did check in before, so everything went very smoothly and the man inside was very professional. This is not on the pick up location, because I don't think it was their fault, but at the time I made the reservation (or sometime before I picked the truck up) I should have been made aware that I would be sent a text to take a photo of the truck's license plate and to confirm everything was ok with the truck. This was one reason I did the inside checkin, so I wouldn't have to do any of that type of thing myself. Turns out it didn't make any difference for me, but I would suggest making it more clear to people who check in inside like me to expect that text ahead of time.
Michael M
Fast Stop Of Lexington
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Lexington, KY 40517
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How U-Haul Reviews WorkFor a we do it all gas station to have helpful and able staff helped wrap up a long haul across the country. Appreciated their jovial help.
George Hthank you so much everything good
NOOR AVery helpful and communicated
Peter SThe location itself was nice and respectful, but Uhaul customer service was very very poor. They switched my location three times, the first time was on Saturday evening, a foreign guy said he would talk to a manager to see if they could get me one closer & call me back never heard anything. Granted I had picked the location less than 1 mile from me. I should have been aware of the location sooner than a day and half out from schedule pickup.Now they have me driving 45 minutes out of my way to pick a truck.Sunday I called back and talk to Lisa the scheduler for Mobil pickup, asked if they would adjust the mileage price since I had to drive 45 minutes one way, she stated she doesn’t handle that”cool ok, can I talk to some that can. She transferred me over to a person named Marissa, ( which was Sutton he a manager)I stated that I have selected the mobile pickup so I could get it early because I had very short time frame to get my things loaded. She said she called the field manager and got the Mobil pickup setup, great!!!. I arrived at the location before 7 am and there was no access for mobile pick up had. I asked Marissa if I could get an adjustment on the mileage since I have been screwed over for two days. She says I can’t do nothing to the mileage. I asked can you do anything at all she stated no, ok can I speak to someone higher than you. She hangs up on me. Just a little heads up if something goes wrong don’t expect the uhaul personnel to help , they will hang up on you.
Jeff P