Very helpful and communicated
Peter S
Fast Stop Of Lexington
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40517
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location itself was nice and respectful, but Uhaul customer service was very very poor. They switched my location three times, the first time was on Saturday evening, a foreign guy said he would talk to a manager to see if they could get me one closer & call me back never heard anything. Granted I had picked the location less than 1 mile from me. I should have been aware of the location sooner than a day and half out from schedule pickup.Now they have me driving 45 minutes out of my way to pick a truck.Sunday I called back and talk to Lisa the scheduler for Mobil pickup, asked if they would adjust the mileage price since I had to drive 45 minutes one way, she stated she doesn’t handle that”cool ok, can I talk to some that can. She transferred me over to a person named Marissa, ( which was Sutton he a manager)I stated that I have selected the mobile pickup so I could get it early because I had very short time frame to get my things loaded. She said she called the field manager and got the Mobil pickup setup, great!!!. I arrived at the location before 7 am and there was no access for mobile pick up had. I asked Marissa if I could get an adjustment on the mileage since I have been screwed over for two days. She says I can’t do nothing to the mileage. I asked can you do anything at all she stated no, ok can I speak to someone higher than you. She hangs up on me. Just a little heads up if something goes wrong don’t expect the uhaul personnel to help , they will hang up on you.
Jeff PJust keep going!
Craig CThanks very much for the excellent service. Highly appreciated!
TAHA AThe guy who helped me out was very friendly. Thank you!
Aaron B