I dropped my trailer off at my scheduled 9:30 pm (confirmed on app). I asked the person there do I need to sigh or fill out any paper work or anything has to be done on the app and he said no. So I left.and went home. At home I went on the app and it showed I haven’t returned the trailer and was late for my schedule 9:30 pm drop off. I had to drive back to the drop off location and finish the drop off process on the app.. The attendant should have told me that I needed to complete the drop off procedure.
Leonard F
Sunoco Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lindenhurst, NY 11757
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Customer Reviews
- 1.5 Average Customer Rating
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The attendant was nasty. The truck had dirty laundry in it. The tenant never gave me a receipt. He refused to. He refused to close out the ticket. He told me that I have to call U-Haul to get a receipt and close out the ticket which wasn’t true. he also told me I would get a refund if I returned the truck back in four hours it would be reduced the rate But he charge me for a day. This location is very poor. Don’t do business with these people.
John IBefore is use to be so easy simple to rent a truck I rent multiple times your app is worse then any app I ever see very poor service it took me over two hours to pick up the truck since the app had the issue same as for return no doubt your price and trucks are really good you need to work on your app and make it more easy for people thanks
Muhammad ATerrible customer service. Had to argue with the attendant to receive the keys. And returning to a different location that picked up is also extremely inconvenient. Extremely
Kris SRipped me off never use again
James S