The Car had less than 1/16 of a tank and did not show me how much further I could drive before running out of gas. I had to fill up on the nearests gas station in midtown where gas was $7 per gallon. That was quite frustrating.
Alexander S
1745 MP Parking
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in New York City, NY 10019
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkVery easy process, the truck was clean, and the location is near the subway.
Douglas DTerrible, terrible experience. We showed up at the time of our reservation to be told that there "aren't any uhauls here". Luckily, after a few minutes one just happened to show up. There are no actual Uhaul employees at this location so no one is there to answer your questions or help if things don't go right. We purchased dollies and blankets to be told there weren't any available. The van itself had *thousands* of dead bugs in every nook and cranny. Obviously no one is checking these vechicals before they go out again. Do not rent from this location!
Christina AFor being in nyc great rental!
Richard RWhen i made the reservation online it gave me the option of checking out with the app online or with a representative, I clicked with a person but once I got to the location there at no employee there to help me. I called the number but was just waiting, they was a number to text at the window for the location manager so I texted ang he never wrote back within the hour it took me to get my van. I then download the app and tried to check it the van on my own but thy app didn't work. I then used the chat feature and finally reached someone but they said since I made the reservation online to check out with a person, they could not change my reservation to be an online pick up. They then wanted me to go to another location to start a new reservation in order to get a van. By this time it had been an hour of trying to figure it out. The garage employee was starting to feel bad for me so he stared to see if he could help me. I then opened up the app to continue my conversation with the representative on the chat and the chat was deleted and was starting over. So at this point the garage employee opened his laptop and took care of me. I was very grateful for his help. I was confused on why they gave me an option when I made the reservation to have a human help me when in reality that wasn't a real choice. In the end I still got my van but it took over an hour to do so.
SARAH S