I was set to pick up in person, but when I got to the location they said it would be closed for 2 weeks. I had to change my reservation to a truck share reservation last minute.
alicia l
Fastlane Emission 4
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithonia, GA 30038
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Customer Reviews
- 3.0 Average Customer Rating
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CAREFUL using this location and keep loose cash to get access to your rental truck. My pickup time was scheduled at 10:00pm, it was late in the day and dark. When I came to this location, there is a gate locked with a construction cone put in as barricade with some tires. It has a tire shop in that location as well. A black young man fully drunk walked by and asked if I need any help. Then he said he works at the tire shop and the location is CLOSED. He proceeded to say that he has the key to the gate and 'typically' people give him $20 and he can locate the key etc. for me. I am scared a bit. I don't have a choice at that time a I needed truck. So, I let him open the gate and there is another drunk guy there and made it super suspicious that I could get robbed at a gunpoint and no one to rescue. I simply got my truck, paid him his bribe and got out as quickly as possible.
JOHN SI rented a truck when you guys Sunday. It took me 2 hours to get the key out of the Droplock.
JCQUELINE BNothing
Vernicle RTerrible experience, I will never use UHaul again. Going to post Google review of how poor the experience was and unacceptable this experience was for something so simple.
Joseph S