Your rep called 11 days later and accused my son and I of stealing the Uhaul. I have sent a detailed email to email@example.com B.
Moving Truck Rental in Lithonia, GA at People Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lithonia, GA 30058
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The inside of the truck wasn't clean but overall the truck was okay. Needed assistance with the do it yourself rental portal and the customer service rep was very helpful and patient.Chandra H.
When I made the reservation I wasn't told about self check in/ out . Don't even how that works . So. When I got there the guy in office ask me if I got link to video. No I hadn't do he called someone and I got it. He told me all I had to do was watch it and it will show me how to return truck. So I get truck . About 10 minutes or so I get a call asking if I'm still picking up truck. I said yes I have now she ask from what location and I told her and she said ok looks like you have 2 reservations and she closed that one ? So I go to return truck and what a mess it was it took me an hour to get resolved and customer service has to check the truck because I tried to check it in when I brought it back because I thought the guy had checked me out when he told me where to get key. And the lady must of cancelled wrong reservation because I kept getting reservation cancelled . Your reservations department need to be much more clear and explain to customer what they have to do. Oh and I got another call the day after I return truck asking I still wanted. Again I told her I already got. And that after noon I got text saying my truck was due back in 3 hours at 2 pm . ?????BRANDI C.
John was a consummate gentleman. As a woman relocating on her own, John made my experience safe, user-friendly and even FUN!Michelle S.
Most professional person I have ever met before,JOHN P.
John is the best!! He was very helpful and professional.Soraya G.
Nothing. All Is Consistent Based On My Experiences With U-HaulPaul H.
Get rid of John. He is abrupt and has no CDR skills. He didn't have blankets dolly he did not do a walk around only to find the driver's side outside rear tire was flat. I've seen other reviews on his character and there unacceptable.frederick E.
The customer service was just fine , however the appearance of the building and property is not very inviting.Rodney M.
I thoroughly enjoyed my customer service person, John. He was very friendly and helpful. He helped me find another location when the lights didn't appear to work. I went and got my fuse replaced and returned back to his location. Excellent customer service person.Vincent C.
Outstanding/Excellent service and professionalism of the Employee was of the highest.Paul B.
Very good experience, everyone was friendly and knowledgeable, made renting from them very easy I would recommend U-haul to everyone.Virginia F.
My experience was great. Jerome, the agent that helped me was fabulous.Has great conversation. He took his time to make sure that I had all I needed with my reservation. He even called to check on me because I rented during the snow and ice storm that hit during the 3rd week of January.
John and Paul are angels ??. They went out of their way to accommodate me when cargo elevator was broken. And more than made up for the inconvenience. They also have the best prices in town! Would definitely recommend them.sebrina M.
Everything was perfect and John who is the manager at this location saw to it that I was satisfied.great jobOscar H.
From rental of storage to rental of a truck the services was great would use conyers street again if had to thanks for your serviceDEMETRA B.
I feel like I could have taken my business else where. The gentleman said move the truck on level ground for the gas meter, which we did. Picture 1 shows our out mileage with gas & Picture 2 shows what we returned at. I went into the uhaul place after getting the paper work & asked the gentleman was the meter correctly on 3/8 & he advised to return the same way the picture shows. When finalizing the bill I was charged 15.00 for gas. Which I'm not understanding why .. Please advise Tamika brown 504 417 8148 I can't send the pics pleaae assistTamika B.
The person in the office did not check the truck in when it was brought back causing me to pay double for less than 24 hours because he was in the office resting. At least that's what he said. Horrible customer service!Bernetta A.
Everything was excellent!rodney E.
My original location was HORRIBLE - not this one. the person told me he could not be there when I needed and told me to go somewhere else. I called UHAUL and they were going to process me the $50 discount. I will withhold my credit card payment until I see that. Thanks!Steve B.
He was very friendly and my truck was ready to go. Will use this location again.Keema F.
I only use 5 mile the gas was were it was suppose to be. I brought it back on time and they charged me account for filling up the uhal i called the fat white man in the office he said thats how it was but why wait two days to charge me if it was right they have cameras that need to be reviewed to see who and when the uhal was moved and why. This office needa to be investigatedshynedra J.
Teach your reps not to be rudeshawn T.
The service was quick and the equipment was in perfect shape.Alexia S.
DISPUTING THE AMOUNT OF GAS USED....THE AMOUNT INDICATED BY THE WORKER AT THIS LOCATION IS INCORRECT I TOOK A PICTURE OF MY ENDING MILEAGE AND GAS INDICATOR. YOUR COMPANY OWES ME MONEY EXPECTING TO GET A REFUND WHEN I SUBMIT MY DISPUTE ...VALENCIA W.