Worse check-out system ever. Truck came dirty in the back. Website process does not coordinate with the phone app. My email told me to go to the Coal Mine location. After waiting 25 minutes, they told me to come to Happy Liquor. Call the manager to get help with the broken phone app. He told me, "It's not my fault." App does not ask for reservation number. Use FAQ to find the process. App errors out. The entire process was complicated and convoluted, like the right hand not knowing what the left hand was doing. If I had not gone to the Coal Mine location, I would never have gotten the plastic wrap roll I paid for online. I'm using another company and telling my friends the same and filling out a complaint.
Shawn M
Happy Hound Wine & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Littleton, CO 80127
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Customer Reviews
- 3.5 Average Customer Rating
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I was not planning on renting the truck from this location, but the uHaul facility I had made my reservation with did not have the truck I needed, so my order was moved to this location. The owner and his staff were fantastic while working through difficulties we encountered while completing the transaction. Cannot thank them enough.
Jennifer SI had a great experience with this location
Adrieanne M