Thanks you
HAITHAM M
Aim Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5Z3H9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The truck location was switched at the last minute and then when I went to pick up the truck, I had added a dolly to the order and they did not have one. So I had to send someone across town to the original location to pickup a dolly and then spent close 1 hr trying to get the dolly because there systems were not working.. should have gave us the dolly rental for free..
VITTORIO LExit location was extremely tight due to the Tim Hortons drive through.
Adam LHorrible customer service. Person at the counter in the morning was so rude and it’s my second time picking up at this location in the morning with same person and he is same rude and unrespectfull. He said we can only rent for 4 hours or 6 hours but I put 24 hours in my order as I wasn’t sure if we will be able to finish moving same night before store closing. When I asked why only 4 or 6 hours he was not answering just rolled his eyes on me and said something about extra charges. When he learned that a woman will be driving he added insurance coverage for a truck without even asking me or telling me about extra charges of money. I just saw on a receipt and came back, I asked about it and all he did is laughed at me and said I will need it if I got in an accident. I haven’t seen so horrible service ever! Will keep telling everyone to never go to this location for rental only if you want to be treated as a piece of.. Not even that but he is just talking on the phone by a video call each time while I’m at the counter, while he is holding my personal information as driver’s license or a credit card. Worst experience ever.
IRYNA KI booked the rental at another place including some furniture pads. On the previous day, the system reallocated my reservation to this place. Unfortunately, the owner did not have the furniture pads prepared. BTW, there is an interesting thing. After the automatic reallocation from the U-Haul system, the owner at this place received an order with my reservation number, pick-up and drop-off information, but amazingly with the name/phone number/email address of someone else I don't know. That is any error from the system.
JIAQI L