Chose pick-up location that opened at 7am and the night before they changed it to one that didn’t open till 9am. When I arrived to pick up the truck at 7:30am (using after hours process they provided), I spent half an hour on the phone trying to secure the key for the truck - even though I did my online check-in the day before. Not a great start to a 12 hour moving day.
GEOFFREY D
Jenco Canada LED
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6E1N9
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Customer Reviews
- 3.0 Average Customer Rating
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Despite the change in pickup location, I appreciate the 1/2 discount on mileage. The location at which I picked up the vehicle was so so. The vehicle, although not "dirty" per se, wasn't exactly clean. Worst of all was the windshield. It was really dirty from the inside. You could call it a safety concern.
Marcin TLike I shouldn’t have to jump in the truck and immediately fill it will gas because it was left near empty.
Andrew WHave better plan in place for when trucks do not get dropped off at the time they are supposed to. Could not pick up our u-haul at the time reserved due to the previous customer not returning the truck. Was on hold for over an hour then had to make a reservation to receive a call 40 minutes later for the u-haul representative not be able to do anything or guarantee another truck for us. Had to wait until morning to call the local scheduling office and hope that there would be a truck available on the busiest moving day (1st of the month). Not a great system and was very disappointed with the service and solutions u-haul provided. Also u-haul should be contacting customers if the truck reappears, because the only reason we were able to get our truck was because i happened to look at the app and it said late pickup in the morning. No call or email letting us know that the truck had been returned. U-haul needs to work on communication with clients, and less wait times for their 24/7 contact number. Very frustrating experience.
ABBIGAL BReceptionist's behavior was really great.
KARANVEER V