I paid for 2 furniture dolly’s and didn’t get them. The location said they didn’t have any. Made our move very complicated. Also the check in process was drawn out and they didn’t know what they were doing.
Kaitlyn F
Happy Days Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6J1G8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Difficulty with verbal communication.
Musharaf MLocation changed by UHaul. I was told mileage would be half the cost but that never happened. Plus the actual mileage charged was not correct but higher. Not worth the time to fight it with photos taken of odemeter before and after.
Stephen LI had a very disappointing experience with this U-Haul location. When I picked up the truck, I clearly told the employee that I am not tech-savvy and needed help with the check-in process. Instead of assisting me, he simply sent me a link and expected me to complete everything myself. As a result, I ended up being charged for a dolly, furniture pads, and rental coverage that I never requested or used. When I returned the truck, I noticed the extra charges and immediately brought them up. The original employee wasn’t there, but the person at the counter acknowledged the issue and assured me that I would not be charged. They told me the other employee would be back the next day to complete the paperwork and correct the bill. I even recorded the entire conversation for proof. Despite those assurances, I still received a bill with the higher charges. This is unacceptable. Customers shouldn’t be charged for items and services they didn’t select, especially after clearly asking for assistance and being promised that the mistake would be fixed. I expected much better customer service and accountability. I hope U-Haul resolves this issue promptly and improves how it assists customers who need help with the rental process.
vijay sTruck had front end damage, when u apply the break the whole front end shakes and when u turn the steering wheel the steering makes loud clunking noise
Catherine M