The truck had trash in the cab and cargo area. It was not cleaned at all. The inside of the windshield had something all over it.JAMES K.
Moving Truck Rental in Louisville, KY at Safari International Grocery Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Louisville, KY 40216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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They had no record of my reservation. I had to force them to locate a vehicle for me to rent, ask for it to be sanitized. A light came on the dashboard indicating trouble, I called the rental location several times and was unsuccessful in speaking with anyone. The store was closed when I returned, they charged me double and said I went over 22 miles and indicated I returned the truck at 1/8 tank rather than 1/4. which is all not true. I'm currently waiting for a response from the dispute to have the double charges removed.DEBORAH G.
It'd be nice to actually get someone to answer the phone! Got overcharged and can't get ahold of anyone ! I even went online to try and get ahold of someone and nothing .FAITH L.
Crime lane is a hard road to get on and off of, but the staff was polite and helpful. Trailers need some kind of wheel or jack on front to help connect to trailer hitch. I had very little issue lifting but someone else might.ERIC W.
I just don't like how we have to pay $95 upfront to rental the U-HaulMulki S.
I didn't talk to anyone. I just put the key into the box and the parking was an issue. I had to park in a spot that was marked for another business. And I wasn't sure were to park.Tamara T.
Inside truck floor covered in dry mud and previous renters paperwork in cup holder. No other issues with location or truck though.ANDREA T.
I don't not appreciate your new policy of automatically assuming somebody gonna move a 100 miles especially when it's within the start out side of that it was goodRAESHELLE D.
Just keep upLeonard B.
Very friendly and helpfulKeith T.
The uhaul truck did not have a ramp to, and it mad my loading experience harderJAQUASIA B.
If needed a truck after hours then yes I would recommend but the service was very slow and I was charged a after hours fee that was never mentioned to me. I did 24 hour rental which was paying for 2 days already but only had truck 9 hours then was charged after hours fee so rental cost $137. That's expensiveJanice W.
I have rented this trucks for many years and I have never been in vehicle this disgusting it stunk it was absolutely filthy inside and out sticky shit everything allover the steering wheel and the console the seats the front windshield had shoe prints on the inside I WILL NEVER EVER EVER RENT A TRUCK FROM THIS LOCATION AGAIN!!!!! And won't recommend this location to anyone for anything worst experience I've ever had!!!!!!!!!!!,ROBERT D.
Great customer service!Leon B.
Trash in floor. Passenger side window washer blade rubber coming off.KENNETH C.
This was the best customer service of all my U-Haul rentals in the past 50 years. Both gentlemen at pickup and drop off were friendly and did an excellent job.Jerry O.
No improvements needed. The staff were very friendly and helpful. Thank you!ALMARIA B.
Awesome customer service. I would recommend this location to anyone. Thanks for your help!DENISE M.
I kept having to argue about my bill and finally I just paid it although it wasn't what it was supposed to be. I've rented a uhaul 3 days since dropping this one off but definitely not from this place.Karlee C.
The ppl was very nice and explained everything and it was just a wonderful experienceSUSAN R.
Very please with serviceCYNTHIA T.
Truck needs work. Door needed work. The linkage was off on the truck.VANESSA T.
Customers serviceBECKY W.
Have mobile pickup as promised. We were told mobile pickup at 8am and get there and no mobile pickup. Then uhaul tells us 10am and we come back and the place had been open since 9am. Then we had to pay cash because the systems were downJames J.