Everything was good
MARKEL M
Bes Tire And Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lumberton, NC 28358
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Amazing people really helpful
Christopher GI feel humiliated and disrespected by this location. I received the vehicle on 11/04/24 and returned the vehicle to the drop off location on 11/05/24 after 1 days usage. The vehicle was full of fuel and I returned the dolly myself. At no time did anyone come out to look at the vehicle before I left. I had to park the vehicle myself and return the keys to the office. I was not given a receipt before I departed showing the date and time the vehicle was returned. I was told the vehicle would be checked in on 11/06/24. I called that day to see if it had been checked in. They said no, and not to worry about the check in date. This caused me undue anguish because I wanted this contract completed in a timely manner. That shouldn't be that difficult. I called U-Haul corporate to express my concern, and they tried to connect with this location but was unable to. Today I get my receipt showing the vehicle was checked in on 11/07/24 after the agreed turn in time. I have never been treated like this by U-Haul after many moves in my 30 year Marine Corps military career and afterwards. I expected better and I don't intend to use U-Haul services again. Timeliness means everything and I'm disappointed. I don't want to responsible for a vehicle I've already turned in. Thanks for listening.
JESSIE RI didn’t see where you need to improve. I didn’t have any problems getting it and everyone was very nice.
SANDRA PI arrived right before they closed, and they were very patient with me. Great customer service!
THERESA C