The person who works at that facility is miserable and not nice to customers. I parked the 26-ft truck about 50 ft away from the office because a trailer was left there, leaving me only a few inches to pass. I didn’t want to risk damaging the truck. The employee gave me a very bad attitude because of this. I always use U-Haul and try to be careful with the equipment. Not everyone has a CDL, so please make the lot easier for people to park large vehicles.
ION G
Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33559
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This is my preferred location. But this particular experience with the truck was different. It is frustrating when the truck has a lot of damage that your customer is taking the time to document. Why should I, as a customer spent 45 minutes taking photos and retaking them to document scratches and damages that you should be able to have on file and available and I'm only responsible for possibly one or two items that may not be on the existing known list? Also, it's often the case when the fuel gauge is incorrect and causes me to overfill because it takes a long time to update the fuel level in the dash. In those cases, you should credit your customer with the difference of fuel that is clearly documented once the gauges are updated.. for example in this particular case, it was a difference of 1/16th or more. And this has happened nearly every single time I've rented.
Tarek CContinued good services
CHARLES WNothing really. The two gentlemen who helped us when we picked up the trailer on December 19 were so nice and helpful.
Pilar PBetter cleaning in the cab where others people touch
ELIAS G