The place is great, especially the staff. They’re very professional and easy to work with - always helpful.
JOHN M
Customer Reviews for Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love u haul and will always keep using them and recommend them!!!!!!! Amazing experience
Jafar AI have rented 5 or 6 trucks from tbis location , each time the man behind tbe desk has been rude, and unpleasant. This latest rental he was confontational , when he finally arrived back at the rental counter. Ths time i made a formal complaint through the company with a promise i would be contacted .. i still have not been contacted . While the added expense of travelling further to rent and return ( they charge by tbe mile )is burdensome , i will be looking for a different company.. i will be encouraging otjets tbrough various review sites as well
CHESTER HQuick in and out! Great people and service!
John BHad an amazing experience. The guys there are super friendly and helpful.
Joseph PClean and efficient.
THOMAS TVery professional
YORELVIS GThe easiest and most pleasant rental experience! I reserved my U-Haul Van online. I completed all pre-check steps online. When I arrived at the U-haul/Midguard location (23830 SR 54), there was plenty of parking and no issues with leaving my car on-site. Upon check-in, the two gentleman were friendly, professional, and very efficient. The van was a Ram (I didn't even know Dodge Ram made vans). It was a newer model (not sure which year). But it was clean, roomy, and had a backup camera, which I greatly appreciated! It drove like a really nice mini-van (very smooth and handled well). I was able to load contents of a 10x5 storage unit, in one trip, with room to spare. Their Drop off/Return process was a breeze-again, something I greatly appreciated as I was tired from the move. I parked, confirmed that the van was empty and locked. Next, I returned the key to U-haul manager. That whole drop-off process took about 5-minutes! The next day, I received my receipt and everything was 100% correct. Thank you very much for such a professional and easy U-haul rental experience!
Ramona SI was very frustrated that I had selected a different store and was swapped to one further away for pickup and drop off due to availability. This in turn forced me to use more gas and well as more of my time. I’m confident I was charged by miles out on the vehicle and I’m frustrated that I likely paid for more due to these changes. No one ever apologized or offered anything to make up for it , there was no concern. I was just told here is the change of plan have a great day. Did not feel appreciated as a paying customer.
Christine SOnly problem i encountered was uploading the pics when I picked up my rental
Charles DEquipment was well maintained and staff were nice
Erik AThe gentleman was very nice and busy. Good experience.
NICOLE HThis is the ideal spot to rent a uhaul from
HECKMAT ACustomer Friendly.
AVA HDon't over charge them
ANWAR YBest selection of U-Haul trucks and trailers in the Tampa/Wesley Chapel area. I was referred here for a specific trailer which saved me from making extra trips.
RYAN KBob was great on the return and the process. U-Haul as a company not so muc
GAVIN CThe team here is always professional and takes good care of the customer.
ROBERT AThe trailer brakes were locking up and felt like it was going to rip my hitch off!
JAMES FLutz uhaul great crew.
BRADFORD FActually the nicest place I’ve ever rented a u-haul from. On top of that the staff was very courteous and professional. Really good rental experience.
FRANK MExcellent customer service.
PEDRO NHad to wait 40 minutes for computer to check me out so I can get on the road, once in the road trailer felt like it was going to come apart. I've rented from this location many times before never had this experience.
Laura SGood customer service
EDWARD NThe location was amazing but the customer service I received from UHaul was dissapointing. My reservation was changed multiple times and I had to pay more money. I also requested self check in via the app but ended up having to wait for the location to open up and talk to a person.
LUIS RThe guys were so friendly and helpful! This is our go to for U-Haul services.
JAMIE AMy truck was disgusting. It looked like somebody had sneezed a colossal snot glob on the steering wheel. The cupholders were disgusting. The dash was disgusting. The truck was out of alignment and ran so badly my wife asked me if it was going to die. You already fucked me at the location where I was suppose to pick up a truck originally. They didn't have the truck I'd reserved there and I had to go this location, wasting time and gas. Every time I use Uhaul you somehow manage to get worst, every time.
JOHN BThey were professional and helpful would recommend this location
ANGEL GNothing
RICHARD IKeep on being the professional that you are.
GREGORY MVery helpful efficient staff no issues whatsoever
MICHAEL GThe person who works at that facility is miserable and not nice to customers. I parked the 26-ft truck about 50 ft away from the office because a trailer was left there, leaving me only a few inches to pass. I didn’t want to risk damaging the truck. The employee gave me a very bad attitude because of this. I always use U-Haul and try to be careful with the equipment. Not everyone has a CDL, so please make the lot easier for people to park large vehicles.
ION GThis is my preferred location. But this particular experience with the truck was different. It is frustrating when the truck has a lot of damage that your customer is taking the time to document. Why should I, as a customer spent 45 minutes taking photos and retaking them to document scratches and damages that you should be able to have on file and available and I'm only responsible for possibly one or two items that may not be on the existing known list? Also, it's often the case when the fuel gauge is incorrect and causes me to overfill because it takes a long time to update the fuel level in the dash. In those cases, you should credit your customer with the difference of fuel that is clearly documented once the gauges are updated.. for example in this particular case, it was a difference of 1/16th or more. And this has happened nearly every single time I've rented.
Tarek CThere was a 8.00 fee for a tow and 5k coverage that I declined yet still was charged for rip off and just this company tring to get more money out of people
DONALD HGreat service like always.
RODOLFO MGood job 👏
FANFAN BKeep up the good work.
LUIS MThe location was superb, and the staff members who assisted with my rental provided excellent service.
RYAN CEasy drop off~! Staff was very helpful.
ANDREW BI've rented from Uhaul in the past, it's always been more difficult and time-consuming than it should be. This was a totally different experience. I was in and out in no time, both on pickup and drop-off. This place was aces.
Christopher TI dropped the trailer during Christmas Eve, location was closed already. Quite the ordeal getting the trailer off my truck but finally managed. Website and app are really awful for returns. Would not work.
KRISTI MNA
RONNIE OContinued good services
CHARLES WNothing really. The two gentlemen who helped us when we picked up the trailer on December 19 were so nice and helpful.
Pilar PBetter cleaning in the cab where others people touch
ELIAS GAll was great, thank you
DONALD Cvery helpful
DANNY LWe were not within taking 1 step into the location when the nearest counter attendant declared a very firm and stale statement: “I will not help you today”. Believing it to be a quip, rather than a statement of fact, he followed up with “We can not and will not help you today.” Seeing as I had done no personal wrongdoing to these individuals, I inquired as to why. They stated simply “the national system is down, we can not do anything for any U-Haul rentals today.” Again, having to inquire and seemingly help myself, I asked if there was anything to be done given it was our family’s moving day and we were on a tight schedule. They, again, offered 0 help. One voice did mention an option to call uhauls national help line. With that recommendation, I called U-Haul and was met with great help by Lani and Martha, who walked me through switching to the online check in through the app. They stated it was in fact not a national outage, but specific locations. From that point forward, everything was smooth. I would work with U-Haul again, but I will never return to that location for U-Haul or storage needs, nor would I recommend it after seeing how they treated 100% of other customers in the identical manner during that time.
Matthew WSystem Down and no a alternative plan for something that they go through often , I have to troubleshoot and complete the process of my own reservation just to give them the key number ( I should get the salary hr for that time) even the number provided was wrong and they can’t even offer me the $50 reservation guarantee pick up time knowing the fault is on them
Denise VI entered the office and could not tell who worked there. Was approached by a guy in a t shirt and backwards ballcap. Very awkward and unprofessional.
SCOTT G