Drop off person did not know how to remove car trailer from truck. I had to call a local, knowledgeable contractor to come remove the trailer so I could empty the truck. They also did not know how to complete return process without making a phone call. He was not able to verify that the truck was returned early so I would not be charged for the extra day. Did not check the inside cleanliness so I would receive the $25.00 refund either. There is a much larger U-Haul location nearer to my home which would have been more convenient and more knowledgeable.mary joe B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Macedon, NY 14502
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- 2.0 Average Customer Rating
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I was pleased with the service. The gentleman that took care of us was kind and informative. We will definitely rent from this establishment again. Thank youCarol M.
This location should be removed from uhaul. First the manager was not even at the store, we had to wait for him. When he did arrive he started screaming and yelling at us. Second, the equipment was not ready. Windows ice and snow covered that we had to clean. The van door was iced over and had to have hot water poured on it. Third, the address is listed wrong with gps and there isn't a visible sign out front. Fourth, despite prepaying the manager wanted my credit card which based on his rudeness I refused to give. Fifth, the minimart it is associated with is filthy.Cole C.
See comments aboveâ€” this was a horrible customer experience!Daniel E.
the equipment was pretty beat and not clean when picked up.michael J.