The person that was there was not knowledgeable about the U-Haul system. They refused to honor the pricing that was set with A1 Saf T Storage in Lubbock, Tx where I made the reservation. The individual at the pickup location made several phone calls to someone I assume was a manager. After refusing to agree to the original rental agreement he cancelled my original reservation. I feel that it was so he could charge me the pricing that he and his manager decided they were going to charge. I was there at this location 45 minutes to an hour. The trailer that I was issued was questionable. After inspecting it I found the that the left side tires were not in good condition. The left side front tire was severely cupped across the tread with tread as low as 2 32nds. I questioned the person about this and was informed he could get me another trailer that was parked in the back in tall grass, but the condition of the trailers was not he responsible for the condition of the rental. He stated that the whole rental process would have to be cancelled, and everything started over. I did not have time to wait another hour. I took the trailer as is. I also found that the tire pressures were low. I would not recommend this location (Access USA Automotive 14215 US Hwy 290 E Manor, TX 78653) to anyone.
STEWART C
Access USA Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manor, TX 78653
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The owner was very helpful and friendly. I would highly recommend Access USA Automotive for your U-Haul needs.
Alisha CThis is a terrifying place with a dangerous dog near the entrance to a disgusting office. I will avoid renting from U-Haul after this experience.
MARY TTrying to figure out how to use the app the first person that I spoke to on the phone was very rude. Also, I was sent an email saying that my reservation had been changed. No one asked me they just changed it to a 24 hour seven pick up.
ROLANDO RThis place was rundown. Grass was really tall that the equipment was parked in.
TRAVIS W