U-haul website shows Highzone (some kind of smoke shop in strip shopping center an area that does not feel safe, especially after dark) as open until 10pm at night. I called ahead to confirm they would be open but the telephone went to a fax line. Location is difficult to find and no one was available when I arrived before 8pm. There was no one available to check in the truck and the only person in the store that spoke English well enough to call someone whose name appeared on her phone as "Malik" told me to just put the key in an orange box on the building. I called U-haul the next day to report what had happened and they left a message with someone to call me but I received no call. I called the store myself the following day and spoke to "Shawn" who said they could not check the truck in because the site was down. After they checked the truck in later in the day I was billed for "after hours service fee" and 7 gallons of fuel despite the fuel gauge showing more fuel in the truck when I dropped it off than when I picked it up. I am very disappointed U-haul would use a vendor like this. Exceptionally poor experience.
David H.
Highzone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marietta, GA 30008
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