We encountered some challenges during our recent move from Georgia to Seattle using a U-Haul rental. The "check tire" light was illuminated, causing us concern about a potential flat tire or low air pressure. Despite multiple stops to check the tires, we found them to be properly inflated. The long haul was exhausting, and we were disappointed to find that the U-Haul truck's seats did not recline or adjust, making it difficult to rest during breaks. We had to rely on rest stops along the way, where sitting upright was not sufficient for adequate rest. Furthermore, we were surprised by the excessive mileage fee. After paying over $3000 for the rental, we were charged an additional $177 for mileage overage. This was particularly disappointing, as we had taken steps to save money by installing a hitch/tow device before renting the 10-foot truck. Unfortunately, the hitch/tow device did not work as intended, negating our efforts to save money. The cumulative effect of these issues was devastating, as we had been counting on saving money for our move into a new home. We hope that U-Haul will take our feedback into consideration to improve their services and equipment.
BONITA A
Travelers Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marietta, GA 30062
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This is a hotel and the owner had to get up before 9 to help bc my equipment hadn’t been properly assigned on the app. I was really thankful for his help.
Karen BEasy drop off. Personnel on site was very helpful.
DEAN DGreat custo.er service
Rickey DThis was a mobile app pickup and we had some issues which some were our fault but the people there could not help us at all. Will not use another location where the mobile app has to be used.
Josephine C