In the lead up to the rental pick-up I received several notifications and even a phone call from a real human which were appreciated. BUT, those communications ended up being a waste of time because none of them asked if I had the right hitch or connector for the lights. So despite going to the U-Haul store and asking if I was all set and being told I was, when I showed up the next day to pick up the rental is when I found out I still needed to go buy a hitch and light connection adapter. These people got paid for wasting time and ineffective communication. This type of stupidity undermines the whole operation.
JEFFREY M
Route 20 Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marlborough, MA 01752
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Your app gave me many issues while I was using it. The Add Photo buttons don't work and the app lags when you try adding a photo. On top of that, it looks no different from the website, so what's the point of using it if it makes no difference?
Vladimir FOnly thing that hurts this rental center is there operating hours
CORTLAND BDean was very helpful, vehicle drove smoothy and hauled everything I needed to my new rental!! I may even have another trip to book to clean out my storage at the end of the month.
ASHLEY DDean is always very professional and makes these transactions quick clean and precise.
RICHARD H