This location gave us no information, and didn’t inform me about charges. We agreed the original amount of just under $90 and we got charged almost $300. The truck was rattling and struggling to drive up the hill of our drive way. I drive yard trucks for a living and the truck should not have struggled like that on a tiny hill. The woman at the counter was the most helpful of the employees there and she was told to lie on the paperwork by the gentleman working there (saying we were only driving 20 miles) I’m throughly dissatisfied and I did not agree to that charge. I signed nothing. I will be calling my bank.
Katelyn M
Sunnys One Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25404
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Customer Reviews
- 3.5 Average Customer Rating
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Know to finish return through app before turning in keys because it will ask for pictures of the condition of the truck before turning in keys. Did not know and had already returned keys so I couldn’t take any pictures.
EDGAR MWe put the gas were it was when we got it and they still charged us for gas so no I'm not happy on top of all the other problems I had to deal with for this rental this was just the icing on the cake. Will never use uhaul again
DONALD PIssue with using the mobile check in process on my phone. You need a better camera to be able to take a picture of the license. I had to go inside and have them check me in, since the app wouldn’t verify my license
John LDrop off was nice and easy. Personnel were a pleasure to interact with. The location was extremely convenient for me because it was only 2 miles from my new house.
KEVIN A