The ratchet mechanisms on the tire strap tie downs needs replaced. One handle is missing. Also, hitch tongue was not on a stand. Overall the people inside were great.
GARY C
S&H Gas & Liquor Phillips 66
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mattoon, IL 61938
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Amazing customer service. Everyone was super helpful and kind. Very impressed with U-Haul and will use again and highly recommend!!! Thank you for making my trip easier and memorable!
KAREN DBack door was hard to move.
ROBERT ATruck was clean cashiers were friendly and cost was about half of what they predicted. Overall very good experience.
CYNTHIA LThe process was extremely long due to not being informed the transaction was debit/credit only, therefore we had to leave the location, add cash onto our Chime account, and return back to this location in order to complete our transaction. We understand mileage, however we put more gas in then what the UHaul was given to us. Also, we have pictures of how FILTHY the inside of the UHaul was, it ruined multiple of belongings as we didn’t have the necessities to cover our belongings from all the mud and dirt. We respectfully don’t feel $158 was a fair charge in considering as well that we brought the UHual back EXACTLY and CLEANER the way it should’ve been given to us. Not saying I wouldn’t use your services again if desperate, but I would recommend someone hiring a moving service at these rates. Thank you.
SEPTEMBER D