My appointment was at 8:30am, but the office opened 9:00am, so that I had to wait for 30 minutes.
Masayuki F
I-81 Travel Plaza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Max Meadows, VA 24360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I would NOT recommend using the U-Haul app. My phone didn't get good service at the location, but even when the service was okay, the app was terrible. It is NOT user friendly. My 25 year old daughter even had a hard time with it. The truck was very nice, though. Clean and in good working order.
Rachel WI had originally requested picking up the truck at a different location that apparently had three reservations for its two 26' trucks. Just one hour before my pick up time I received a text that my pick up location was switched to Max Meadows, which is 37 miles away from the requested location. Arranging a ride to the new location took many hours, which delayed loading until the evening and departure until the next day. As a result, I had to cancel my Load Share agreement with U-Haul. The staff at the Max Meadows location were very friendly and professional.
Cameron PI did not like that this location was not open on weekends, the web site to get the truck was confusion and a pain to work through. This location lot was crowded and messy.
Joel BThat personnel be trained to assist and take care of customer needs and no one seemed to care if they helped him or not and when they did complete the rental uhaul was defective and he had to go to another location to get one. Took all day for a 30 minute transaction and then he gets a phone call that evening that he would have to return it over an hour away location; total experience was totally ridiculous and inconvenient. Paperwork was not completed on the return until yesterday.....unacceptable.
Ronney U