the whole experience was just not usual. i rent trucks all the time. this process took far too long i ended up paying more money than i ever have. i rented a dolly it came with no dolly. it was a nightmare really. No help from location No help from uhaul customer service. They just disconnected my call while leading me to believe they were going to help. This was truly my last time renting a truck from uhaul. never again.
ROBERT C
Parthi Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Melbourne, FL 32935
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- 4.0 Average Customer Rating
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As a new customer and someone who’s never rented a U-Haul much less driven one, the older Indian woman at this site was very rude. I asked a few questions that may have been tedious, but again, I wanted to make sure I was doing what I was supposed to do to ensure their services were paid for. There were no specifications posted or verbalized in regard to returning the vehicle other than to park and bring keys inside. I returned the vehicle clean and sanitized, full tank of gas, and near the same mileage as I’d rented it. The woman proceeds to tell me that, “I’m giving her a really hard time,” because I informed her that I couldn’t reverse the truck back into the original spot out of fear causing an accident. I parked to the side of the building alongside the other vehicles and out of the way of other customers. She huffed and rolled her eyes when I informed her the tank was full and the gas meter hadn’t moved anymore than maybe a cm from where it was at the beginning. I informed her that she was more than welcome to check, which we did, but her attitude didn’t improve upon seeing the vehicle in pristine condition as stated. We all get frustrated and I understand having a long day, but if we spent more time helping customers along in the first encounter, it would save more trouble in the future. I’ll never drive another U-Haul, nor will I return to this gas station.
KEISHAWNA MGreat, friendly service
DOUGLAS NThe gas tank was not full. Recommend filling gas tank prior to pick up. Seems like Parthi wanted to make an extra $50 bucks bc it was a gas station and the tank was 7/16 full. So any renter who picks up a truck with 1/2 tank of gas will likely pay money to fill it up with fuel before departure. Seems like a scams to me.
JACLYN UVery friendly customer service
SHERI D