The check-in process is ridiculous. I had no idea i was going to have to provide an alternate contact. So, I picked someone on the fly - and then you had to call them!! Why? Of course they didn't answer - newsflash - people don't answer unknown/unwanted calls anymore. So, that delayed the whole process an extra 15 minutes because I had to now choose someone else (as I was not allowed to retry my first pick) and call them to warn them someone was going to call. Then, for some reason, I had to choose a payment method. I had reserved the truck a week ago - and provided a credit card then - while i was at home in my secure wi-fi. So, while I'm standing in the parking lot, I had to once again enter my credit card - out in the open over a cell phone. I'm writing this review 24 hours after returning the truck - and you guessed it - my credit card was hacked. Unbelievable.Michael S.
Moving Truck Rental in Merritt Island, FL at Mr Stor It
(U-Haul Neighborhood Dealer)
Merritt Island, FL 32952
(GO South on Plumosa St towards airport 1/2 mile make left on Cone Rd)
Services at this Location:
- Mon-Fri: 9:30 am - 4:30 pm
- Sat: 8:30 am - 2:30 pm
- Sun: Closed
Special Operating Hours
- 4/13/2021: Closed
- 5/31/2021: Closed
- 7/4/2021: Closed
- 9/6/2021: Closed
- 11/25/2021: Closed
- 12/24/2021: 9:30 am - 1:00 pm
- 12/25/2021: Closed
One-Way and In-Town Local Rentals in Merritt Island, FL 32952
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
All good to meMelody S.
Thank you for the all the help. KeithKeith M.
Quick and easyantonio A.
Maintenance on truck. Loud and vibrated. Might be missing catalytic converter. The rental gentleman was informative and kind. The truck did meet our short-term objective.pam B.
Give Andy a pay raise. He was very professional and a good man. Very accommodating and explained it all clearly. We will go back again.David S.
Andy was extremely helpful and made the Uhaul rental process a breeze. I will definitely be using this location service's again & highly recommend.Karin M.
no improvent nessasary,and the gentalman andy was extremely helpful, professional, and very polite.TYRONE L.
Service was great. Thank you.David F.
Checking in was a long and arduous process. When I reserved it I was sent four emails - each with instructions...one email included a tutorial video explaining how to check in online - this is not a simple process...I had to take multiple photos, etc. I was also advised (after I got started) not to use the app as it has issues. The attendant at the facility got snippy with me when I told her the check in process shouldn't take 30 minutesKurt T.
Order a hand dolly, that was not included, but still charged for it... also air conditioner did not workGretchen C.
Mobile check in is terrible. The site does not give good directions. Its very ambiguous. Ended up having to do a live chat just to get it right. And this was with a real person standing in front of me. Please go back to signing a piece of paper. I can guarantee I won't rent from uhaul again as long as I have to use the app for mobile check in.Lacey K.
There was a hick-up earlier, but they were able to resolve it and help me very quickly.Antonio V.
Tell the front desk lady not to be rude, and to actually know what the fuel situation in each truck is.Lois O.
The lady working the uhaul in Mr Stor It was very pleasant and knowledgeable. It was all ready with what I ordered in it. Very nicely done!!! I will always rent my vans from here!!!Louise A.
The service and equipment and price was totally awesome! My phone could not open the attachments for the receipt for payment. So, for me, an improvement would be a written receipt (old fashion) at the time of return.Ione O.
$20 turned into $70, no information was given regarding fuel and that i would be charged if returned with less gas than the van initially had. Renting the van at Home Depot would be a cheaper option from now on.Kevin F.
At this point I don't have any suggestions for improvement. I am very pleased with the service and the van I rented. Keep up the good work!Ronald R.
Keep up the good workjay F.
women was very helpful, very good experiencewilliam D.
Great! The owner was very friendly and attentive to detail. She made sure the van was in excellent condition.Robert H.
Friendly, prompt service. Van was very clean inside and the A/C worked very well.jennifer E.
My overall experience at this location was a fast,easy and pleasant. The customer service representative Tracy was very nice and thorough. She made the process hassle free and simple. The vehicle/Van was in excellent condition. Will definitely refer others and use them again for my future projects and moves. ThanksPhillis G.
Great job and serviceShawn C.
The nine foot van was perfect for my job. The vehicle was immaculate, handled well, and was reasonable as far as costs were concerned.Eric H.