I made a reservation at Uhaul at 6215-6247 East Main Street in Mesa Arizona. I stopped by 1 day before my reservation to make sure everything was set. Well, it wasn't. They didn't have the equipment I reserved. Luckily Genesis (employee) got everything taken care of. Moving is stressful and this added to the stress. We were not confident that things were going to go well but luckily it did.
Rafael B
EBJ Touch of Class
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85210
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- 3.0 Average Customer Rating
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He added a $25 insurance package that I didn't approve. If you look at my reservation I declined it all, and then once I had the trailer I checked the receipt (which I never was shown or asked to sign) and there was an insurance added.
TREVOR FThere was nobody there to check me out. I rang the Ring doorbell and was told to park the truck and leave the keys in the dropbox. I didn't feel very comfortable doing that. What if the truck gets damaged after I left it there in good shape?
JOHN LGet a doorbell so you know customers are in the building
KAYLA WTrain people to know how to use there computers and how to hook up trailers
PETER R