Double check if any maintenance is required on vehicles before renting, such as front end wheel alignment . Also once every month or 2 lube the cargo tracks for easier use. Everything else like customer service were very helpful and friendly. Thanks for everything.
J R
Avision Trading
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1B5K9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Let's start with the positives. I booked a 15" truck, loaded it with furniture and drove it from Toronto to Calgary through a snow storm and it performed perfectly so in the end that's the most important thing. I also appreciated the customer service I received from U-Haul (corporate) when issues arose. The downside. After booking my truck and pick-up location 1 month in advance, I received a call the night before pick-up stating my preferred location did not have my truck and I needed to take a 35 min. Uber to a new location. I was told I would receive a credit, but don't think I ever did. When I arrived, there was no one to greet me, but I did receive instructions on how to select my truck. Unfortunately the truck I ordered did not have the moving pads or dolley that I ordered. Miraculously they simply removed these options from my order/invoice with no explanation as if I wouldn't notice. When I tried to call the Scarborough office where I was booked, no one answered the call or returned my message. How do you move without moving pads to protect your furniture? Luckily a quality customer service rep sourced me new pads but I needed to go pick them up at a different location. All in all I lost about 3 hrs of my day. Drop-off was quick and easy in Calgary. With U-haul it comes down to whether you book from a reputable operator/distributor and that's hard to know in advance. I wouldn't book again from this location in Scarborough, but would use U-haul again.
Scott wPlease include all ordered items in one pick up place
olga bNo one to greet a person Had ti pay by etransfer No dollies
Michelle BI dropped off on Sunday so I didn't interact with staff or the location. Fortunately I read the sign before dropping the keys but then had to install the app and take all the photos. It would have been helpful to know this in advance.
CHRISTIAN B