Another friendly and helpful U-haul employee at this location.ALFRED W.
Moving Truck Rental in Millbrook, AL at Millbrook Small Motors
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Millbrook, AL 36054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing, because everything was goodJUANITA J.
The truck cab was dirty and smelled like cigarette smoke.Judith H.
Just keep providing great customer service.EDD S.
The truck's loading ramp was not in the slot provided but in the back of the bed. We took the ramp out and used it and we could not get it to go in the slot provided. Not a big deal, just letting you know.perry D.
The establishment is much more of a mom & pop small-motor-repair business that is poorly maintained & doesn't feel trustworthy. The representative had no facemask or other protection for my benefit (although I did for his), the place is run down, and its operating hours are NOT as advertised, causing me to incur an additional day's rental because of its being closed TWO different days & times I visited & called to return the trailer! Finally advised from U-Haul corporate to just drop it off & document it via uhaul.con/share, I did that, but I had to figure out & do everything related to parking, unhooking, & leaving the trailer myself. This was a poor experience & location overall, which I would NOT recommend to anyone.DEAN H.
have more equipment availableDanny S.
Great customer serviceFreddie H.
I feel like I was overcharged, but I stay on hold for an hour trying to get customer service - please email me or something at email@example.comKristina N.
Nothing, it was all good no complaintsLASHAVIAN B.
Good customer service.Gordon H.
Owner and daughter were quite helpful.Steven H.
Allow trailer to be dropped off somewhere other than where you pick up without charging $150.00 to a rental of $29.95. Passed 20 or more locations on the way back to where we picked up. Beware when renting that your contract does not state local only!!!REGINA E.
Very friendly and responsive.Matthew B.
Nobody was at this location for drop off. It took me 30 minutes on the phone with uhaul to complete the drop off of my truck.Susan R.
It was and awesome experience no changes neededDavid C.
This dealer was courteous and helpful. But the communication between the dealers and from corporate UHaul was very poor. I had inconsistent mileage limits from document to document, even after I had spoken on the phone to a customer care representative. I was given pickup locations that were well out of my way and charged for the extra miles that it took me to pick up, despite being told I was given extra miles for this inconvenience. We have another move coming up soon, and I intend to use Penske because of this frustrating experience.ADAM M.
Went to pick up the truck and the clerk wasn't knowledgeable about how to effectively do the process. I had to walk him through some parts as the customer. Not sure if it was on purpose or accident but also added on extra coverage that I didn't want/ need and proceeded to just run through it and I had to stop the transaction because I caught it.... just simple things. Inside of the truck was dirty and looked as if something was spilled on the inside of the truck. I wiped it off with baby wipes so no big deal. Truck it's self ran great but has an exhaust leak. So may need to check that out but other wise in great shape.Tyler E.
The man was unfriendly and not engaging. He was working on something that had nothing to do with Uhaul. He told me to give him the keys, and that was it. He didn't check me out until I left. He really needs to work on hospitality and a more customer friendly atmosphere. Straight garbage.venus S.
On my visit with Uhaul the customer associates were really kind. I believe they should do an advancement on technology though it took over an hour to get my ID to work. And they didn't have my pads, or dolley in stock and I didn't get any temporary use of anything else, or asked although they did drop the charges, I'm lucky my furniture is okay. Everything else is good!alexis B.
What a U-Haul facility should look like.Brian W.
Some of my boxes got slightly wet. I guess that is to be expected since it does state it is not waterproof. Hard to attach tie down straps inside to keep items from moving. Hope this is my last move. Trailer is heavy and hard to tow. The guy I rented from was super nice and helpful.Kathryn W.
truck should be cleaned out and expected as the heat DID NOT WORK.!Kristin H.
Didn't have dollys of any type. Reserved an appliance dolly. Said it was uhaul's fault that they offer them. Only had six blankets. I reserved 12. Didn't update my reservation so I got charged $12 for 6 missing blankets.Terry D.