This was THE WORST U-Haul experience of my life. The location office was difficult to find. The grounds were riddled with debris and broken down cars. There was no where to park or even drive through the lot between the broken down cars and standing water. There was no clear signage or advertisement on the door. The office door was locked. We were walking around the building for a while before a man showed up in a sketchy car asking if we were looking for U-Haul. There was no one there to check us in. The man helped us attach a run down dirty trailer to our car. He was unable to move the trailer on his own so my dad had to help him. He then told us we were free to leave without signing anything or approving payments. He told us someone would call me to process the payment. About 20 minutes later I received a text to upload my drivers license. Two minutes later I got another text and an email and two minutes later another text and then an angry phone call that I had not responded. As I was attempting to upload my drivers license I received yet another text asking for the same information. These texts were all in a span of 6 minutes. I was not looking or waiting for a text or email and I was told I would receive a phone call to finish the check out process. I was then charged for insurance I requested not to pay for and when I questioned was told that I had to have clicked it and there was nothing she could do to change it even though my initial receipt did not have that fee on it. She told me that I would have to dispute the claim with u haul and there was nothing I could do. When we returned to drop off the trailer again there was no one in sight. Door was locked. I called the number on the bottom of the form and the number was not in service. I then called the number that had angrily called me earlier in the day and she told me to just leave it there and leave. No sign out process or anyone to confirm that the trailer was left in good working condition. This company has terrible customer service and I would not recommend Kash Bro U-Haul to my worst enemy. Do not rent with them! Terrible sketchy experience. Felt very unsafe and taken advantage of. It would be better to rent further from home or pay more money rather than deal with this terrible company again. AGAIN DO NOT RENT FROM THIS COMPANY AT ANY COST!
JACQUELINE K
Kash Bro Waukesha
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waukesha, WI 53186
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Do NOT return here
MICHAEL TTruck not cleared of snow. Rear door to cargo area was frozen shut. As a result, no furniture pads or dolly that was ordered was loaded. This location should be closed. It was so bad, I’ll go with Penske next time.
William BThis was the worst shit in history these people was dumb as fuck and had to saw off the lock on the back of the truck that wasn’t supposed to be their. There was no one there when the place fucking opened. Overall terrible experience fuck U-Haul
Joseph ROne of the associates damaged my car when going to attach the trailer I rented; but he pretended otherwise. I have filed a claim with my insurance, but to say the least I was extremely dissatisfied with such a performance.
AARON A