The agent barely spoke with me. He showed a spot to back in, but since backing a trailer is difficult, after 15 min I gave up and chose a wider space. It was still hard. No encouragement or help offered. I got it in an acceptable spot and walked back to the store front. He handed me a receipt. I asked about unhooking, and he assumed my daughter and I could do it on a very hot day (I am 79). He said Do you need help, and based on his general attitude of Unhelpful, I said we would try to do it, and after some wrestling, we did. I was disappointed.
Martha A
Millers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mineral, VA 23117
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Customer Reviews
- 4.0 Average Customer Rating
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Both locations exceeded my expectations
Anthony Fpersonnel were not able to assist me with check in, he just told me to use the app
David HThere was no dolly or furniture dolly in the truck or available at the pickup location. How do you move without those? No help in locating any at near by pickup locations. Good thing a friend had one we could borrow. This whole process was a nightmare. I scheduled pickup at a nearby location and the night before they switched it to a new pickup locations almost an hour away. If I ever move again, I will not but using U-Haul.
Matthew Atruck was a little muddy but we had one week of rain
Sean D