I am writing to request a refund for an incorrect fuel charge that was applied to my recent U-Haul rental. At the time of pickup, the U-Haul representative informed me that the fuel level was at one-quarter tank. However, the vehicle was not at one-quarter when I received it. I did not use any fuel during my rental, yet I was still charged for refueling. I have photo evidence taken at the time of pickup, which clearly shows the fuel level. You can also verify this by checking the before and after mileage, which confirms that no fuel was consumed during my rental. This charge is unfair and does not reflect the actual condition or usage of the vehicle. I kindly request that fuel charge be refunded after reviewing the provided evidence. Please let me know if you require the photos or any additional information from my end. I appreciate your prompt attention to this matter and look forward to a resolution.
SEEMARPAL O
Mississauga Box Store
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mississauga, ON L5C1T8
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Customer Reviews
- 3.5 Average Customer Rating
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Poor customer service. Did not provide services I had ordered/ reserved. Truck was a mess. Over priced.
Jeremy PEasy to get truck maintain and clean.
MHEL BThe man during the week does not answer the phone. Ever. Apparently it is unplugged most of the time. He gave me the wrong truck with the wrong kilometres and fuel on the paper. Completely disorganized. If it wasn’t for the woman on the weekend I’m sure this place would close permanently. So on a scale of one to 10 and 10 being the best I would give it a two only because of the woman on the weekend.
JOSEPHF MThe gentleman I dealt with when returing the truck was excellent! Friendly polite with a great sense of humour that man deserves a promotion or a big Christmas bonus! As for the location sucks absolute donkey balls parking lot it was to hectic with the flea market hardly any room to move the trucks around!
ryan l