I used the app and my credit card was charged almost double, 153 dollars, for a 15 foot truck used for six hours and about 30 km of driving. I picked and dropped off the truck at Mavis and Dundas Mississauga location. I called customer service at 905-790-6916 at 7:14 PM on Nov 14. After about 10 minutes a representative answered, she took my order number, then put me on hold to check the system. I waited twenty minutes and she never came back. I eventually had to hang up. The service was terrible. The app charges whatever it wants and you have no real way to fix the issue. I would not recommend using their app, go in person if possible or use another company.
FARID A
Mississauga Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mississauga, ON L5C1T8
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Customer Reviews
- 3.5 Average Customer Rating
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I had to wait half an hour in line to pick up the truck. The truck ran well, but obviously hadn't been properly cleaned. There was a crack pipe on the floor beside the passenger seat. This location closes early and it was not at all obvious where to drop off the key.
JOHN DI am a regular customer for at least the last 5?years. We rent these 15 footers for our church to haul stuffs needed for our Retreats, at least twice a year...Thanks U-Haul for always being there!- Jose
Jose LExcelente atención muy buen vehiculo
Sergio ALocation is terrible. Parking is really hard
FEBINLAL L