Trailer came without jacks. Personnel refused to provide any assistance. Suffered an injury while disconnecting.Cloyd A.
(U-Haul Neighborhood Dealer)
Moneta, VA 24121
- Mon–Sun7 am–8 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Moneta, VA 24121
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- 3.5 Average Customer Rating
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Close to where items were unloaded. Could have used some help taking tongue off hitch. They are heavyWarren J.
No commentJobeth G.
I went 10 miles and got charged 7.50 for 2 gallons of gasJames C.
The agent at the Moneta was excellent - friendly, knowledgeable, and professional. However, after completing my rental I noticed an insurance charge for Safe Tow was added to my bill without my knowledge or agreement. I had definitely refused all of the extras when making the reservation. I called U-Haul and the charged was removed and refunded. But the representative blamed the charge on me for not checking the order first and said the refund was a â€œone time courtesyâ€ refund. I was insulted, since I rejected the insurance, yet it still appeared on my order - clearly a â€œbait and switch.â€ANDREW S.