Moving Truck Rental in Monroe, GA at Goma Discount Tire

Good morning, **I cannot find the manager I spoke with(email). Elizabeth Richter?! I spoke with her last week concerning this issue and she stayed she would assist.*** Per our conversation on Thursday, I am sending this email to confirm the issue. Me and my family were relocating from Snellville Georgia to Maryland. When I initially called to reserve a truck, I was advised that I would get a follow-up call to locate the size vehicle that I needed. I spoke with a young lady who then advised me that she would then follow up with me as they were unable to locate the truck. I had a gentleman follow up with me to advise me that there was a truck available or 17 foot which was 30 miles from where I reside. Me and my husband went to pick the UHaul truck up only to confirm that those UHaul truck was a local truck which was upgraded from 17 ft to 20 ft. Once I received the truck the gentleman Who provided me with the truck, advised me that there was no trailer reserved for my rental nor was there the size and price that I was quoted previously. The gentleman Who provided me with the truck, call customer service spoke with a nice lady who then adjusted my pricing and advised me that they could locate me then a trailer. I ride the extra 30 miles back to my location from where I reside to only get advised that we have to go another 15 miles back out to locate the trailer. When my husband goes to pick the trailer up, he realizes that we are back in Snellville and there are trucks that were there that the other sizes that I previously needed. We went on a huge duck hunt to receive this truck which was again, a local truck to go from Snellville Georgia to Maryland. We had to fill up my truck more than the normal I'm sure I would like to be compensated for part of my move due to the size of the truck that I had which was again, a local truck. I'm asking at least for $200 for the gas I understand that I have to pay for the cost of the rental truck I understand that that's fine. So again I am asking for at least $200 compensation for my gas due to the size of the truck that I had in as many times as I had to fill up with gas. I would not recommend Uhaul due to the duck hunt that I had to go on to receive a truck, the way that I had to go about obtaining that information, for the customer service I received. once I had to return the truck , the gentleman where I return the truck was very nice. Elizabeth you were very nice to me. The whole experience with U-Haul was the worst ever. Please reach out to me as soon as possible you can call me via telephone my number 678-856-9798. You can also reach me via email Sheree Curry@yahoo.com.

Have your pull out ramps oiled or greased so they pull out easily I'm 58 and had a hard time pulling it out the last 3 feet other than that was good

I was just upset cause y’all charged my card for another day just cause we were only 10 mins late but other than that the guy was very friendly and nice

They removed over 200 dollars off my credit card why I want my money back

Owner called and used profanity numerous times ..upset because he said he was not an after hours drop off..I just returned the truck according to where u haul directed me..this person was disrespectful and rude..considered filing a legal complaint.has no business dealing with people ..

Hard to find