Customer Reviews for Goma Discount Tire
(U-Haul Neighborhood Dealer)

164 reviews

809 N Broad St   Monroe, GA 30656

(770) 267-0706

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(770) 267-0706

809 N Broad St
Monroe, GA 30656

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and professional service.

Gwendolyn W. 
Rating:
4.0

Customer did not leave a comment.

Rueben D. 
Rating:
1.0

Owner was very unprofessional, and the vehicle and place of business is filty. Uhaul should be shame to partner with this establishment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

No Hassle Online U-Haul rental start to finish, pickup to drop off locations, as well.

Sondra G. 
Rating:
4.0

Customer did not leave a comment.

LINDA B. 
Rating:
4.0

It was quick. I was in and out very fast

Augustus S. 
Rating:
2.0

Didn't have the dolly that I ordered with the truck and I had to use a old rusty one and did not have my furniture pads. The truck was clean.

Thomas L. 
Rating:
1.0

Customer did not leave a comment.

Glenda S. 
Rating:
2.0

Probably nothing. The location is an old shed full of what appeared to be used tires, easily missed when driving by. The lone staff member was OK to deal with.

Colin A. 
Rating:
2.0

This location lacks all UHAUL standards.

IAN ZENAS-URIAN B. 
Rating:
2.0

Customer did not leave a comment.

Vincent C. 
Rating:
1.0

I am very upset with u haul. I will not use u haul again or recommend the rental. I never received a call or message as to where I was supposed to pick up my rental. On the morning of my rental, I showed up to my preferred location and guess what, NO TRUCK! The employees was not helpful to located where my truck was. He gave me a telephone no. to call. I called the no. and after a 25-minute wait I had to hang up. My wife was able to make contact with another rental location who was able to look up my reservation but was told that my pickup was 35 MILES away from my preferred location. This place was a tire shack! When I arrived to pick up my rental the only person available was a guy in the middle of changing tires on a vehicle. When I ask about picking up my rental, he asks me to wait 10 minutes so he could finish with the tires on the vehicle. I watch him as he finally checked in the truck which had just been returned by another customer. While the truck was clean of dirt and debris there was no cleaning of the interior for the covid virus! No spraying or wiping down of the interior. I just pray that the person who rented the truck before me was not infected with the covid virus!! Not only did the addition drive time cost me time it cost me an extra 34 miles on the rental, which caused me to have to pay addition mileage fees plus the cost of fuel for that distance. I made this reservation over 3 weeks ago There is no reason that the truck I needed was not available at my preferred location. I would have made other arrangements if I had known that I was going to drive 35 miles out of my way to pick up the rental. (I'm sure that's why you didn't tell me where my truck pickup would be!) To top it off no one contacted me to confirm the location of the rental. If I had known the correct location it could have save me a lot of time. Your service is terrible!

Mark R. 
Rating:
1.0

Owner was extremely rude and felt it was necessary to speak to me as if I was a child. I explained to him I attempted to drop the vehicle the night prior, but his gate was locked to the property. I also explained that when I looked at the hours on U-haul website it showed he would not open until 9am that next day. This would put me past my due time of 8am. He stated he was there by 8am and I stated there was no way for me to know he was going to be there at 8am when his hours were listed as opening at 9am. He also stated he attempted to call me prior to my arrival but I did not receive a call. He then stated that it was past 9am of my arrival. The time in which I arrived was approximately 915am, which was past 8am anyways even if it were to be right at 9. I stated to him that it was due at 8am anyways and didnt have a choice to be late, because I only had his listed hours to go off of. There was a delay due to traffic. The manner in which he spoke to me was very unprofessional and he felt as if it was necessary to lecture and argue with me instead of understanding I only had his listed hours to operate off of. I did not want to continue the argument so I retrieved the vehicle key from the cab, gave it to him, told him to have a good day and walked away in which he proceeded to yell at me that he was going to mark it as late regardless and I stated to him that I would deal with Uhaul instead of him.

Miguel S. 
Rating:
5.0

Nothing

KEITH B. 
Rating:
2.0

Very primitive Uhaul location. Was under the impression I could pick up truck without going to counter by pre-registering. Impossible at this location. Only employee was leaving location when I arrived. Another minute and I could not have picked up truck.

Robert Q. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

Hard to find, not well marked. Customer service was at best a 5 of 10. Seemed annoyed he had to help us.

MARVIN C. 
Rating:
1.0

Location was not the problem, I thought I was at a junk yard, very tight quarters, office and yard was a mess! I would find a better business to pick up a u-haul!

donna M. 
Rating:
3.0

Might want to make sure pick-up and drop-off sights are clean and well lit with lights at night.

CHESTER S. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
1.0

Owners was not present, actually drove off as I was arriving, said he would be back in 10-15 mins when I called him (actually acknowledged that he had seen me as he left the lot) and was 35 mins in returning. Made me late for my pick up of furniture. Was very rude when I called back to question how he had handled the payment process. Did not explain what he was doing at the time and therefore the paperwork made it look like he charged me twice. Hung up on me when I called to question it. Very upsetting experience all the way around. Truck was good though.

Tracy E. 
Rating:
5.0

Cool guy, service great. Only thing this shop need is coffee but you'll be home before it's done brewing 😂😂😂😂

Ashley F. 
Rating:
4.0

Goma was very helpful from the time I called to inquire about availability through the return process. I most definitely would go back to this location.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Shakina B. 
Rating:
1.0

Very unsatisfactory.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
2.0

The location was muddy, in presentable. The customer service was great, the guy who helped me was nice. Although I think the dolly rental was a bit expensive but it definitely helped for what I needed.

Kenneth V. 
Rating:
2.0

It was 11 miles to the place that had a 10' truck. If I had known this I would have gotten a bigger truck in Loganville. It would have been cheaper. I returned it with a 1/4 tank more gas. I paid $96 for a $19.99 truck. I am livid and I have used haul all my life. I tried talking to the man where I picked it up but he wouldn't hear of it. I wanted to cancel physical damage insurance but he said I couldnt

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Colin G. 
Rating:
2.0

He was too busy with his other customers and we were in a hurry due to all the mistakes uhaul customer service made over the phone.

Antonia R. 
Rating:
3.0

Customer did not leave a comment.

Heather S. 
Rating:
4.0

I appreciate the flexibility to change return location. Moving is stressful and physically demanding. The need to modify plans and change return location is important.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
1.0

Looked like somewhere that people cook meth. Didnt feel safe, had a scheduled after hours drop and there was no drop box. This is not a suitable place for uhaul and I expected better.

Kamiann S. 
Rating:
5.0

Nothing every thing was great

Randolph V. 
Rating:
4.0

Thanks

Raymond G. 
Rating:
2.0

Facility changes require total demolition to begin . Service was just fine.

William D. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

I think $0.59 a mile would be great because $0.79 a mile really hurts your pocket when you have to go a very long way

Regnald A. 
Rating:
2.0

Truck was excellent and extrremely clean. However.. Attendant was Rude. unfriendly. Unprofessional. Seemed like he didnt like America or Americans. Even commented megatively on my English.... Place was filthy.. Full of.cats and trash and attendant smelled like body odor.

William H. 
Rating:
3.0

Very unkept and rundown. No one there when we dropped off truck. We called and man was very nice. Said leave truck with key and he would be there soon.

Ada L. 
Rating:
5.0

I am a woman. It's at a tire shop on a dirt road in the country owned by a man. The owner is a nice guy, straight forward and genuine. He's a straight shooter. He doesn't try to take advantage or oversell you but he is helpful and willing to do what he needs to to help you showing you that he appreciates your business. I have rented from a lot of places, this isn't the prettiest place but I keep going back here because he is an honest guy and you feel that when you deal with him. I wrote this review for those who still values good old fashioned customer service. Just don't judge the book by its cover and you will have a great experience with him. I wish that he could train other business how to handle their U-haul rentals because I have had my fair share of train wrecks dealing with U-haul due to franchises trying to take advantage of people in need of U-Haul services and I have used U-haul in NY, Virginia and Georgia.

Yvonne L. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

Customer service was awful and the guy was very rude. I would not recommend this location to anyone. I was even charged $20 more then what I was told when I made the reservation. I wouldn't go back to this location even if the truck was free.

Donald W. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Operator at this location is not very friendly and makes you think that he's doing you a favor to just let you rent a U-Haul truck that you have paid for and could have went elsewhere which next time I will.

jeffrey P. 
Rating:
5.0

You were gracious and quick and got me on my way with very little fuss! Thank you!

James A. 
Rating:
3.0

Owner was 15 min late opening therefore made us late

Nicole G. 
Rating:
2.0

I had an older truck with a cracked window and the ABS light was on in the truck. It got the job done and Goma Tire was flexible and allowed me to drop off the truck on July 4th

Michael H. 
Rating:
1.0

I got to this place no one came out I finally found a guy he said leave it over thier I said are you going to help me he said no went back in side. I just had hip replacement and had to unhook and move my self. I then went in and said do you want to do a walk around he said no

gordon W. 
Rating:
1.0

The drop off location was a complete wreck and customer service was nonexistent

Adrienne V. 
Rating:
5.0

Great service

Dominique K. 
Rating:
3.0

Made up for the pick up place. Great customer service

david S. 
Rating:
4.0

Customer did not leave a comment.

mark Z. 
Rating:
5.0

Customer did not leave a comment.

Ricks G. 
Rating:
3.0

The guy could have been friendly and the truck was dirty inside

Blake R. 
Rating:
2.0

Was in a automotive garage and had to wait for owner to take time out from working on cars. Was given key to truck and shown gas level and mileage but was not told anything else. The truck drove like it was not in gear the entire trip. I only found out after dropping the truck off in Florida that I had been driving it in tow mode and got only 8 miles per gallon in mileage. I should have gotten at least 12 miles per gallon based on past usage of trucks. It should not have cost me $200 in Gas fill ups to go 500 miles.

joe W. 
Rating:
1.0

There is no way to describe this location other than scary. My friend who was dropping me off did not feel comfortable leaving me. In addition to the sketchy, filthy shack that was the office, the person working was unfriendly and had us wait and wait while he completed what appeared to be a personal call.

Mary B. 
Rating:
1.0

The UHaul dealer fussed at me for arriving at 11:00 when that was the appointment time. He made us wait until he finished servicing a car before he would rent the truck to us. The UHaul Place closed at 4:30 and we arrived at 4:00 and he was nowhere to be found. We called the UHaul customer service center and was told that was our problem. He finally showed up at 4:30 and could not have been any more rude. Next time I will use Penske!

robert H. 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
3.0

Original pick up time was scheduled 30 min after location closed. Had to go out of the way to get the trailer.

Micah J. 
Rating:
2.0

I waited 25 minutes in the cold until someone finally arrived to assist.

Quoizel J. 
Rating:
5.0

Everything was excellent. But the day before I was to turn the truck in the breaks went out. Got the red break light. I was close enough to return the truck. The rental location manager booked another truck for me right down the street so I was able complete my move. However, that was a scary experience to not have brakes.

Wes R. 
Rating:
5.0

Everything was excellent. Representative was extremely professional and handled my needs in an courteous manner. Definitely will use again.

Eric Lamont M. 
Rating:
5.0

Very friendly man; easy in and out. He even found something I left in his office and was nice enough to call and tell me so I could go back and get it.

Pamela M. 
Rating:
3.0

make sure that they are aware of the rental policies concerning one way rentals

michael J. 
Rating:
5.0

Customer did not leave a comment.

Jalisa H. 
Rating:
4.0

Customer did not leave a comment.

Mario H. 
Rating:
3.0

Customer did not leave a comment.

Randy S. 
Rating:
1.0

Good morning, **I cannot find the manager I spoke with(email). Elizabeth Richter?! I spoke with her last week concerning this issue and she stayed she would assist.*** Per our conversation on Thursday, I am sending this email to confirm the issue. Me and my family were relocating from Snellville Georgia to Maryland. When I initially called to reserve a truck, I was advised that I would get a follow-up call to locate the size vehicle that I needed. I spoke with a young lady who then advised me that she would then follow up with me as they were unable to locate the truck. I had a gentleman follow up with me to advise me that there was a truck available or 17 foot which was 30 miles from where I reside. Me and my husband went to pick the UHaul truck up only to confirm that those UHaul truck was a local truck which was upgraded from 17 ft to 20 ft. Once I received the truck the gentleman Who provided me with the truck, advised me that there was no trailer reserved for my rental nor was there the size and price that I was quoted previously. The gentleman Who provided me with the truck, call customer service spoke with a nice lady who then adjusted my pricing and advised me that they could locate me then a trailer. I ride the extra 30 miles back to my location from where I reside to only get advised that we have to go another 15 miles back out to locate the trailer. When my husband goes to pick the trailer up, he realizes that we are back in Snellville and there are trucks that were there that the other sizes that I previously needed. We went on a huge duck hunt to receive this truck which was again, a local truck to go from Snellville Georgia to Maryland. We had to fill up my truck more than the normal I'm sure I would like to be compensated for part of my move due to the size of the truck that I had which was again, a local truck. I'm asking at least for $200 for the gas I understand that I have to pay for the cost of the rental truck I understand that that's fine. So again I am asking for at least $200 compensation for my gas due to the size of the truck that I had in as many times as I had to fill up with gas. I would not recommend Uhaul due to the duck hunt that I had to go on to receive a truck, the way that I had to go about obtaining that information, for the customer service I received. once I had to return the truck , the gentleman where I return the truck was very nice. Elizabeth you were very nice to me. The whole experience with U-Haul was the worst ever. Please reach out to me as soon as possible you can call me via telephone my number 678-856-9798. You can also reach me via email Sheree Curry@yahoo.com.

SHEREE P. 
Rating:
4.0

Have your pull out ramps oiled or greased so they pull out easily I'm 58 and had a hard time pulling it out the last 3 feet other than that was good

Randy S. 
Rating:
5.0

I was just upset cause y'all charged my card for another day just cause we were only 10 mins late but other than that the guy was very friendly and nice

Mittie B. 
Rating:
5.0

Customer did not leave a comment.

Everette S S. 
Rating:
4.0

Customer did not leave a comment.

alquan J. 
Rating:
1.0

They removed over 200 dollars off my credit card why I want my money back

TIFFANY S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin H. 
Rating:
2.0

Customer did not leave a comment.

Wendy L. 
Rating:
1.0

Owner called and used profanity numerous times ..upset because he said he was not an after hours drop off..I just returned the truck according to where u haul directed me..this person was disrespectful and rude..considered filing a legal complaint.has no business dealing with people ..

ginger M. 
Rating:
3.0

Customer did not leave a comment.

Vicky G. 
Rating:
4.0

Customer did not leave a comment.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Davis J. 
Rating:
2.0

Hard to find

James C. 
Rating:
2.0

Customer did not leave a comment.

Joy B. 
Rating:
5.0

Customer did not leave a comment.

don M. 
Rating:
5.0

The actual facility doesn't like a place of business at all. Appearance is everything.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Robert Y. 
Rating:
3.0

Customer did not leave a comment.

jeffrey T. 
Rating:
3.0

Customer did not leave a comment.

russell P. 
Rating:
2.0

Said the lights were working fine but in reality the right brake light and signal did not work.

Ken M. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Make sure all equipment rented is present at pickup location. I had to go to another location to pickup an appliance dolly.

KENNEtH B. 
Rating:
2.0

Custumer service. This was not an inviting atmosphere and the onsite UHaul representative was not very friendly.

Darvin kowalski M. 
Rating:
1.0

Check equipment before rental. Trailer had cut wires. Office very cluttered and disorganized.

Britton W. 
Rating:
5.0

Attendant was very nice ,double check trailer hook up,in and out

brad B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
2.0

Location is hidden from the road. Also, the owner will tell you that you can return your truck at a certain day and time, only to not be there during that time. The owner stated that I could turn the truck in between 2:00-4:00 on Sunday. When I arrived the gates were locked. I then called, and he said he would not be available. I would not use this location for UHaul services again.

Jimmy H. 
Rating:
1.0

The 800 uhaul assisted me with this guy due to the fact that my experience getting the insulation truck had been a disaster. he had an attitude as I approached acted as he had no idea what was going on said I needed to call back then suddenly never mind one way $12.00 he stated I'm standing like really.

KIONDI B. 
Rating:
3.0

The customer service from Goma was excellent especially with the issues I had to get a Uhaul.

katrina C. 
No reviews have been submitted for this location.

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