I called to see how late they were open. Online said 5:30 but when I called he said 5:00 but I could do mobile check in. I told him I would be there before 5 as I don't like mobile check in and he hung up on me. I showed up at 4:50 and they were gone. Did mobile check in and they left the wrong key in box. Waited in hold for 20-30 minutes with the 800 number. Natasha was very helpful and I ended up taking the bigger truck that I had the key for. I thought the location was very bad but the 800 number was very helpfulRobert T.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Monroe, MI 48161
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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After midnight, we decided to extend our rental. I called and left a message requesting a call back to do this as app would not allow it. Was told their office opens at 7. Called at 7:10, again no answer. NEVER received a callback to this moment.Eric D.
No body was thereJamie V.
Except for the drop off, this whole transaction was a disaster. Just check your records and you can see why. Although I scheduled a 15 footer two weeks in advance, I had to do with a 10 footer which we had to use for two trips instead of one which created a bigger expense and more hassle for us. If your national people had just stayed out of it and let me deal with Tammy on Telegraph in Monroe, Michigan we would have been fine. She is amazing.CHERYL S.
Worse experience for my first time renting the U-Haul.Ashlee T.