My equipment that I had rented the dolly wasn’t arguable but was just told as I came to pick it up with the vehicle, not even told previously My vehicle that I had rented wasn’t available and was changed to a bigger vehicle instead of asking first, but that at least was done the day before the dolly wasn’t available and was still charged for it
Camelia V
Fujatech
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montreal, QC H3J1N9
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Customer Reviews
- 3.0 Average Customer Rating
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It was a very smooth and good experience. The personnel were extremely nice and helpful. Couldn’t be better.
Oguzhan OVan had a really strong smell of fish, horrible. The man taking care of rental didnt have the best of attitudes, wasnt really helpful.
David FTried to return the vehicule 2 days in a row, shop was closed. Was told to park in the parking lot out front and drop the key in a box, but a neighbour threatened to call the police if we did that. Very frustrating and slightly misogynistic interraction with who I understood to be the manager. Wouldn't let me speak and had a very agressive tone, yelling at me and telling me to "stop talking and listen". Spoke to two wonderful U-Haul employees that assured me my case would be taken care of. This manager/location should be shut down. Never has anyone spoke to me like that before, I've always had great experiences with U-Haul.
Kitchen CMa reservation etait prevue pour 10h chez Fujatech. L'employe n'avait pas les cles pour le van qui etait dans la rue. Il a essaye d'appeler son boss qui ne repondait pas (aux 5 minutes). Cela a dure 45min. J"ai appele UHaul en parallele pour voir si je pouvais obtenir un code pour ouvrir la boite a cles et je n'ai pas eu de support. Le jeune n'avait pas le code pour la boite a cles et etait demuni. Je ne le remet pas en cause mais je remets fortement en cause son patron qui n'a pas gere la situation. Nous etions deux clients a attendre et a passer plus de 30min au telephone avec UHaul sans succes. Nous essayions d'avoir un autre van ailleurs pour pouvoir commencer notre demenagement. Je sui partie a 11am, soit une herue de perdue, un van pas propre, mes amis m'attendait devant chez moi. J'avais une livraison qui arrivait deux heures plus tard a ma nouvelle adresse. Cela a ete beaucoup de stress. Je ne recommande pas du tout de passer par Fujatec. C'est un desastre!
Celine P