Customer service was outstanding.
SHAUN M
Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The associate was pleasant but didn't clearly explain that I should open my email to verify the truck, take a picture of the license plate, check the mileage before I drove off. Although I used UHaul years ago, a person should not assume that you recall all of the required actions you should follow before pulling off. I was anxious to complete tasks for the day and although I was told to look at my text messages, he should have taken the time to explain the requirements. Especially when I asked where is the paperwork? Which indicated that I didn't know everything was computerized. Just a suggestion for senior citizens using your service. I have worked in customer service my entire life, don't assume that people open text or emails, explain the procedure to your guest. There should also be a diagram for the truck sizes with measurements for guest to select from. Otherwise the experience was positive.
BETTIE BI hope I never have to use uhaul again ! This is my second time and the experience was similarly horrible. How do they accept the reservation but not reserve the equipment for early pick up? Then when I call customer service they change the pick up time on the system. The level of professionalism is horrible.
Georgia MThe type of truck (van) that I had reserved was not available when I reserved it. So, they gave me a 10ft truck. While this is acceptable, it costs more in gas, so I ended up paying more. Not what I consider fair. There should have been a discount.
WILLIAM JAllow for comments in the return equipment process. I needed a space to share that I could only fill the gas tank with two gallons of gas before the pump would automatically shut off and not allow me to pump any more gas into it.
TAMMY P