The gentleman is clearly not focused on customer service. Unless you were the young pretty girl in front of me on line!
Mike E
Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Location was confirmed during pick-up. But, when I arrived they told me they would "not accept" the drop-off. So, now I'm having to figure out where else I can drop-off the equipment, on a holiday with most locations closed, and I was in a city I was not familiar with. In addition to additional time spent, and it was very late with a 3-hour drive home waiting, I also had to spend more on gas and put additional miles on the truck to drive to second location. This is not acceptable. I would hope an appropriate refund will be processed back to my original form of payment. Thank you.
Geoffrey BI dropped off my rental and went to go inside. The entrance was very confusing. We went into this what seemed a hallway and there wasn’t anyone there. It was dark and very unsettling. I even had my husband with me. I didn’t see anyone even though it said open. I just left and put my keys in the drop box, told another man who worked in a garage goodbye. I got a text later to return my truck. I called and I told him I left my truck he said “there is an attendant there and we typically will return your truck” I advised I didn’t see anyone. He asked where are the keys, I told him in the lockbox. This location needs better entrance signage than an open sign in the window, especially once inside.
RICHARD WThis has become one of my favorite locations locally. Their operating hours are quite long and extensive. So I don’t have to worry too much about dropping off when no one is around.
TEJASH VThe guy that assisted me was very friendly and professional! I would recommend everyone give them a try you will be pleased
CHANDA S