I went for online check-in, and the website kept crashing when I try to upload my ID. I called the company, and their answer was to find me a new truck near by. Thank goodness the guy at the shop was able to help me out, but after this and another poor experience I'm never using U-Haul ever again. They're unreliable, they always have an excuse, they're not going to fool me a third time.
Moving Truck Rental in Mount Prospect, IL at Payless Express Oil
Moving to or from Mount Prospect, IL 60056? Get FREE truck rental rate quotes at Payless Express Oil.
Get FREE moving truck, pickup truck and cargo van rental quotes at Payless Express Oil
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Mount Prospect, IL.
Cargo vans and pickup truck rentals in Mount Prospect, IL
U-Haul cargo van rentals and pickup trucks in Mount Prospect, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Mount Prospect, IL 60056. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Truck share return had huge error. Had to go through a few loops. Wont do truck share return again.
Why is it so expensive for the miles you drive?? I was encouraged to use it longer but after seeing my bill I'm just glad I didnt.
They cheated on the gas even though I filled up more then is supposed to be
Whomever was working in the morning, an older, Hispanic man, was HORRIBLE. I asked for an oil change while I had the truck and left my car there. He. Didn't. Know. How. To. Read. The. Sticker. On. The. Windshield. From. My. Prior. Oil. Change! Then, he couldn't figure out how to open the hood, so he gave the car back to me. When I arrived, I had questions about my rental, the office was open, but no one was at the desk. I waited 15 minutes for him to come out of the bathroom. All of this made me late for my appointment, and I really wanted and needed the oil change!!! NEVER going back, and I frequently have the need to rent trucks and vans. Will never use Hertz again. The entire process was inconvenient and expensive.
i was supposed to pick up our equipment at 9am using the phone app. No one checked in our truck when it was dropped off on Saturday so it wasn't assigned to me for pick up. I called your service number and they couldn't remotely fix my problem. I had to wait until they opened at 10am to pick up our truck. The person at the counter didn't know how to fix the issue so he had to call the owner. I didn't get my truck until 10:30am while my movers were waiting at the house doing nothing since 10am. I'm disgusted with this service.
Not very helpful, made me run an hour late. stopped helping me to do oil change stuff.. he was a nice person but I didnt feel like a priority.
One guy who doesn't know how to work the rental computer PLUS attending to the oil change business does not equal customer service.
Wet difficult to find. No signs stating it was a uhaul drop off location. The gentleman that helped was very nice. But had no idea I was even dropping the truck off.
Staff at location was not properly trained. It took 60 mins and several phone calls to customer service while standing on the road to get the keys. The store had the key all along with them but did. It give it right away and kept asking for key code.
The person checking out the equipment was helpful Slow: even though I checked in online before picking up the equipment, it took a very long time to work through the steps on the Uhaul software. I notice the software is not user friendly at many locations. Cramped space: difficult to get the trailer out of the parking space and lot
Very tight there are too many businesses in the area to negotiate a 15' truck
Vehicle is stinking and not cleaned at all, I could find used buds and soda cans. Had real hard time.
RAFAEL Payless Oil Express was very helpful from check in time til I drove out. If you want to improve every customers experience then do something about the attitudes of those working at the Uhaul store at Oakton and Mt. Prospect Rd. In Des Plaines. They act like you are doing them a favor.
We dropped off after hours. It was difficult to know if we were at the right location. The address was listed and there was a U-haul sticker on the door however the name of the business, as listed on the paperwork, does not appear anywhere.
Parking lot was in terrible shape
I was told that a second day would be $40. Nothing was said about my being charged extra money for a second day of insurance.
Rafael was very pleasant to work with, and made the rental experience enjoyable. Great customer service.
Donâ€™t understand why this location was shown as available for my original desired pick up time of 7am on 2/4/18 when they canâ€™t do that. It was very inconvenient for me to go on 2/3/18 instead also because they changed it shouldnâ€™t I receive a $50 credit?
The man wasnâ€™t very helpful on information and wasnâ€™t friendly at all. He made my trip cost more money at the end of the day.
Attendent at this location (Rafael) was extremely rude. He was argumentative and wanted to hit me with extra charges because he said I returned the truck with the incorrect amount of gas 3/4 tank and I returned with 7/8 which was almost full. I had two other people waiting for service look at the fuel gage and corroborated that I was right. Obviously this attendant does not know how to read the fuel gage. He proceeded to insult me multiple times ( mother F.. Piece of Shi.. fu... ) Never been treated like this before. Not only was he trying to swindle me out of money but also insulted me like I owed him a million dollars. The worst experience ever I had with a Uhal rental. I will never recommend to anyone to rent a truck from this location. Not worth the hassle.
I waited too long by returning because of fuel level
Find it annoying that I had to fold the storage pads
nothing they where great guys.
People were friendly and helpful but this is a car repair shop and somewhat lacks the equipment rental expertise that we've come to expect from U-haul. Use of equipment explanations were brief but I was able to get the job done.