They cancelled on me because they let someone use the vehicle that I reserved and let them keep it extra time. Because of this I had to wait 2 more days to get the uhaul. They were rude, and the truck was dirty inside. They wouldn’t do a walk around with me so I had to do it myself and then go back in and ask questions. Very upset with this experience. I’ve used Uhaul a lot in my adult life and this time has left a very bad taste in my mouth. May use a private moving company next time. This isn’t a bash on Uhaul but a bash on the location that I got my truck.
John L
Premier Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Murray, KY 42071
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Customer Reviews
- 4.5 Average Customer Rating
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Was not allowed to speak to a human and had to use the Internet to return. Was told that "if you want to do a walkthrough with a person, you can pay the late fee and return it when they open." Very dissatisfied with overall experience with Uhaul representation but the equipment and use was great.
JESSE BThanks you are the best
avi gNot a good pick up experience. I ordered supplies and made reservations online. I received an email my pick location was changed. I had to go to the original location to get my supplies and return to this location to pick up the vehicle. They did not have the vehicle I reserved. Total confusion at both locations. Not a good experience.
Samuel NHad a return time set by U-Haul for 8:06 AM but location didn't open till 10:00 AM? So dropped truck and trailer off, didn't get response till almost 10:30.
ROGER D