As the "final" pickup location was good with good customer service and a nice truck, the entire process of picking up my rental truck was a complete nightmare experience. I was suppose to pick up my truck in Iowa City, IA. I was called two days prior to tell me I had to pick up my truck 50 miles away in Davenport, IA. I arrived on time and was told they did not have a truck for me, meanwhile my loading crew was waiting 50 miles away. The rude counter lady told me there are no guarantees for a truck rental even if I confirmed the rental a month prior. She begrudgingly found a larger truck another 45 minutes away in the small town of Muscatine, IA. So another hour for me to drive to pick it up. The counter service in that U-Haul apologized for all the hassle and so I finally made it back to Iowa City to pack the truck with my crew two hours late! I was not given any discount on my truck rental for any of my hassles in picking up the truck. I will never use U-Haul again!
ROSS R
Star Collectibles
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Muscatine, IA 52761
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- 4.0 Average Customer Rating
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Heads up that we would receive a text to take photos of UHaul license plate, font and sides of vehicle. We understand why and had done a walk around to inspect for pre-existing damage. Didn’t see the text until we were pulling out of parking lot, so we stopped and completed the task.
RICHARD JThe app was down and I was not able to check in the truck in the app.
chris aOwner was very helpful.
PERRY RI dropped the truck off a day early. I was told they would get around to checking it in sometime the next day. The place smelled funny and the lady seamed bothered that I was there. The next day I get an invoice for going 10 miles over. They should have checked the truck in the same day since they were open. How do I know some one didn’t drive it after I returned it. I will most likely not use U-Haul again.
DONALD T