Location was poorly marked and dropping off the large truck wasn't clear. There was such a small location to park in and it wasn't accessible from both ways on the road so I had to do a circle around the block to park the truck. I also got charged an extra day, despite being told I could pick it up early in my pick up location as the truck was available early. The business neglected to mark that on the contract so the drop off location charged me.
Matthew K
Homesaver Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nanaimo, BC V9R2V9
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Customer Reviews
- 4.0 Average Customer Rating
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Shop staff was lovely. However the U-Haul itself was poorly maintained. Garbage was inside the cabin, with cigarette ash inside the cupholders. It appeared as it was not well maintained. Vehicle was also provided with only half tank of gas. Based on condition, it makes me less likely to recommend. Fortunately the box was clean. Padded blankets had burn marks and tears in them as well.
Harris HThe windshield wipers were in very poor condition and no washer fluid!
BARB HNo recommendations. Went great. Quick pickup. Friendly staff.
CHRIS MWas asked to deliver the truck to Nanaimo instead of Courtney, which is a little more than a hour further , both directions, The truck was cleaner inside and out, then when picked up the truck, there was a half a tank of gas, when it was dropped off ,it had three quarters of a tank of gas. Plus it was taken to Nanaimo a day earlier. The location was hard to find and drive the truck to, the man was very rude ! And he changed my visa an extra $86.38.We will definitely not recommend the Nanaimo u-haul location to anyone.
D.Noreen W