Picking up the U-Haul truck was an absolute nightmare from start to finish. The process was scary (the location was very sketching) frustrating, chaotic, and far more stressful than it ever should have been, adding unnecessary anxiety to an already demanding day. The sole saving grace of the entire experience was the exceptional phone representative who stepped in to help. She was extraordinarily patient, kind, and deeply empathetic to how scary and unsettling the situation was, particularly given the isolated location of the trucks. She stayed on the line for nearly 45 minutes, calmly guiding me step-by-step until everything was resolved. Her outstanding support was the only positive part of an otherwise terrible experience.
Monica S
Ezell Testing Solutions
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Services at this Location:
One-Way and In-Town® Rentals in Nashville, TN 37208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The app was slow to process every step.
Michal OPretty cool .....never seen an unmanned location.....went smooth vehicle ran great.
Joseph GThere was no one there and it wasn’t marked as a drop off point. Someone saw me looking around and told me where to park the truck
EDWARD Bnothing, the lady who helped me over the phone to create my rental was amazing! Very knowledgeable, professional, and very helpful!
KARLA H