There was no assistance in hooking up the trailer. When I dropped the trailer off I was told I never should have touched the trailer. I had issues with the trailer hopping off my ball and it bent my trailer hitch chain hook up.
Moving Truck Rental in New Albany, IN at New Albany Valero
Moving to or from New Albany, IN 47150? Get FREE truck rental rate quotes at New Albany Valero.
Get FREE moving truck, pickup truck and cargo van rental quotes at New Albany Valero
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from New Albany, IN.
Cargo vans and pickup truck rentals in New Albany, IN
U-Haul cargo van rentals and pickup trucks in New Albany, IN are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in New Albany, IN 47150. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Not much my experience was really great.
also a great experience, nothing to add for improvement
Gas was available to fillup before turning in. He looked busy and I wasn't sure what he was asking for due to the masks.
Windshield was cracked My checkout was terrible. Took 40 minutes. Didn't get the trailer and $50 credit I was contacted about. Very dissatisfied. Additionally, AC did not get cold on 3 hour drive.
I wasn't given a contract (no printer) and I had no access to a computer & printer so I couldn't download the contract. I felt uneasy dealing with this location, as a result, and that's why I dropped it off at a different location.
Online pick up was a nightmare and will never use again
My experience was best ever for a truck rental
Very nice guy and girl.
The online check-in and check-out system would have been great if it worked better. It took me longer than it should to check-in and complete the truck review process with photos as the system didn't work each time I uploaded a photo. Repeatedly it stopped working and I had to start the process over from the beginning. Fortunately it finally worked when picking up the truck but I couldn't get it to work when dropping off and checking out of the system. I wasted about 45 minutes to an hour because of the problem. If I encounter any problems with it next time I will be sure to call right away. Customer services was helpful and courteous. However, I don't think U-Haul should offer the online check-in/out option until that glitch is figured out.
By treating your customers with respect. I highly do not recommend this place it's trash the truck was dirty very bad experience. They over charge you
Even though I checked in online, there was confusion and questions regarding my reservation.
Clean dog/cat hair. Clean spilled/sticky drink holder.
Your people that don't know there job.
I was double charged and had I not mentioned anything to customer service my money would've be taken
The locations customer service was great. The reps I spoke with over the phone were very rude. I won't be using uhauls services any more! I rather pay 300 for a another company then the 114 I spent.
The place is dirty inside and out. The gentleman behind the counter was difficult on giving me the key for my rental when I was there ON TIME. The truck was dirty when I got inside the cab and the trailer was dirty as well. It still had stuff left in it from the previous renter. The only reason I would use this place again is if they were my only option. (Which is why I used them to begin with.)
Nice location, close to freeway. Quick service. Friendly.
Very friendly and fast pick up and return. Nice perk that this is a gas station!
The store clerk did not seem to know how to receive a U-Haul that was to be turned back in. I left feeling uneasy about whether the truck I rented would be logged as turned in properly.
Have people who actually know what you are supposed to do when renting a Uhaul to someone! When I picked up the truck, the guy kept telling me all he was supposed to do was have me sign papers and give me keys. He didn't want to show me the current gas mileage or odometer reading to ensure the paperwork was correct and he didn't want to do the walk around inspection prior to my taking it. Then when I dropped it off, the woman made me wait a long time while she hiding in the corner and calling the manager and then said, just give me the keys and we will send you the receipt later. PATHETIC!!!! Poor customer service
This location is one of the best recommend to all 5 star service quick easy and on the road in no time great store to visit also very friendly owners and staff can't get any better.
They added a $13.90 charge after I returned the vehicle despite only traveling a total of 2 miles in the rental truck.
By not charging for the use of items that were not used and furthermore not even on the truck to use if I had decided to. By telling the customer that the overcharge will be rectified and that we would be contacted on Monday to resolve the problem. As of Tuesday afternoon we still have not heard from the manager at Valero. Horrible service and will not recommend nor use again myself.