I will not rent from Uhaul again after the pickup experience I had.Henry H.
New Albany Valero
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in New Albany, IN 47150
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- 4.0 Average Customer Rating
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5th time dropping off here. The employees are always very friendly.Tim S.
The New Albany location was fine and did what they could. The major issue was the a Jeffersonville, IN location. We were originally supposed to pick up our reserved 20' truck and appliance dolly from there. We get there and the woman we spoke with didn't say anything after us telling her the reservation name. She called someone and sat on hold for 30 minutes. Which left is to put the pieces together that they didn't have a truck for us. They had at least 5 other trucks in the lot and all of them were somehow unusable when we asked. I had to lose the appliance dolly and use a 26' truck instead. This time delay from uhaul caused us to miss our furniture pick-up. I understand that issues happen, but how is it acceptable to not call me when you have a shortage of trucks? Uhaul has officially lost my business and the business of my friends and family.Erin B.
My original pickup location set up in my reservation was NOT this location. My pickup location was changed, and I was NOT notified. I learned of the change when I showed up at the originally scheduled pickup location. This was very disappointing and led to me being late to meet those who were helping me and a delayed start.GREG S.
Self-return through the phone. No problems.Janice S.