Update your website, when a location isn't able to do truck share, don't let someone reserve a truck for 9am if the location doesn't open till 12. Then reschedule it to 12 but not adjust the drop off time. Over all, I was inconvenienced, rushed & charged full price after several mess ups. Probably will not use uhaul again. The lady at the location was extremely nice & helpful though. Customer service, was useless on the phone.camonya B.
New Albany Valero
(U-Haul Neighborhood Dealer)
New Albany, IN 47150
- Mon–Fri12 pm–7 pm
- Saturday8 am–7 pm
- Sunday8 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in New Albany, IN 47150
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- 3.5 Average Customer Rating
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Store own was very helpful with great customer service and wide variety of trucks wanted a 10' but the keys were missing so went with the next size up.Timothy F.
Both at pick up and drop off the employees where extremely unprofessional an rude. Lily was the lady at pick up. When I was asked to sign Ä‡ontract, I requested to see truck and to verify milage and gas. She rolled her eyes at me. When I went outside she proceeded to start trash talking me to another customer not realizing my son and daughter n law where standing their still. Very poor customer service all the way around. Then at drop off I asked for a receipt of return and the man blew out his breath frustrated cause he had to go verify gas an milage to be able to get me a receipt. I had to wait 10 minutes because he didn't know what to do so had to wait on his boss to call back. Then he had to go check truck again to verify again for his boss an was cussing while going to truck stating this was bullshit. I would never recommend this location to anyone. I certainly will never use it again. I love uhaul, but this was a far car from the professionalism I have experienced in the past and the employee's where a far cry below par.Kessiah S.
Came in, dropped off the keys, left. Easy as you can get. 2nd time here. Both times great.Timothy S.
Nothing that I can think of, the lady that helped me was as about the nicest person I've every dealt with at a business, I was in and out in a timely manner.Jeffrey G.