Very friendly service from the lady that handled our rental at the location.
Lora B
New Albany Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Albany, IN 47150
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This was an alternative site to pick up the rental truck. It was not the location I originally chose to do business with so I was transfered to this site to pick up the truck. The truck was available when I arrived to get it and the representative helped me complete the contract. The truck was in great condition with only 430 miles on the odometer.
Andrew SThe iPhone app tends to crash making the mobile check-out/in process quite difficult.
Oliver WStock the equipment I reserved. The location didn't have the hand truck or furniture dolly I ordered. Also, many of the furniture pads were not folded.
Adam MI rented a U-Haul on May 27th from the New Albany Valero. My rental time was at 12:15PM. When I got there, I was informed that the employees there did not “check-in” the van. The truck was physically at the location, but I couldn’t drive it because they did not do the work on their end. It took almost two hours before they had an answer for me. Meanwhile, I was moving out of state and could not wait any longer for them to figure this out. Luckily we were able to get the truck by 2PM. However, the U-Haul website says I might get an additional charge for not picking-up the truck within an hour of my appointment time. If I am charged extra, I will seriously not be impressed. I was at Valero right at 12:15PM, but they were not ready on their end for me to pick-up the car. The workers at Valero were very pleasant, but it is frustrating to have my entire day set off-schedule because they were not prepared. They even told me that they got the truck several hours before my appointment time, so they had plenty of time to do their work. I will be very upset if I get any additional charges. I will be keeping a close eye on any bills I get from U-Haul.
Elizabeth U