We got the truck on less than a quarter of a tank and put the gas back where it was and was charged an extra 45.00 gas charge for no reason. I will be going to location and getting a refund. This is unacceptable.
JONTRELL D
Iron Gate Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Chesterfield, VA 23234
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Customer Reviews
- 2.5 Average Customer Rating
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It was not Iron Gate Shell, it was in Pell City, AL. Nobody there and did not answer phones even though it was during normal business hours.
Craig AThere was only one clerk behind the cash register so in order to rent the truck you had to call what I realize later was the owner of the gas station on a phone. Since someone was on the phone with him I called U-Haul directly and got the contract executed that way. When I ask for the keys to the truck they refused to give them to me even after I put the U-Hual rep on the phone and they told her too. 20 minutes later when we finally got in touch with the owner I did get my keys. When I dropped off the truck the owner I gave the keys to the owner, who was there, and all he said thank you and took the keys, that’s it. When I asked for a receipt he said that will take me some time. I said I’d wait. Finally the place is like a little casino with people coming in and out playing “skills games”. The place represents U-Haul poorly. If I use U-Haul in the future it will only be through a true U-Haul location, not a dealer. That would be my recommendation to anyone.
ROBERT HRude, non-comunicative, persons at the location.
Ronn SFirst of all this location is at a gas station and the actual U-Haul representative wasn’t even there. The cashier at the gas station called the representative on his cell phone and I had to speak with them over the phone. I’m not even sure if they even inspect their trucks because the brakes were terrible and the truck made an overly excessive vibration noise when reaching speeds over 45 mph it felt like the wheels and tires were going to fall off. I also had to call a higher representative because the guy at the gas station didn’t verify that I checked in my vehicle. So even after I returned the vehicle and handed the keys to him in person he still did not check the U-Haul in and it was sitting at the location for 2 days. This was by far the most unprofessional experience I’ve ever had with u-haul and I’ve driven at least 4 trucks at completely different locations. This was the worst. This location needs to do a better job
TyRenzo M